Access 2000 Help desk Problem

PROBLEM DESCRIPTION Wave Investments is a new age investment firm with approximately 50 employees. Wave Investments has just undergone a re-engineering process in which one of the initiatives is to standardize the computer software to be used throughout the company to prevent incompatibility and inconsistency. In spite of this standardization effort, many employees experience a high degree of downtime because problems with the programs the company uses are not resolved in regular and standardized way. PROPOSED SOLUTION In order to address this issue, Wave Investments proposes to put in place a consolidated help desk with a toll free number for users to report any technical difficulties encountered in the use of computers. The help desk will be supported by a team of four help desk consultants. The purpose of the help desk is to track every reported incident, escalate it to the appropriate party, and record the resolution should a similar problem be reported in the future. Most importantly, the help desk tracks the progress of all open incidents to ensure they are being pursued and eventually resolved. All of these functions will be supported by a Consolidated Help Desk System that you will develop in Access 2000. **See zipped files for more information about problem specs.** ## Deliverables 1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done. 2) Deliverables must be in ready-to-run condition, as follows (depending on the nature of the deliverables): a) For web sites or other server-side deliverables intended to only ever exist in one place in the Buyer's environment--Deliverables must be installed by the Seller in ready-to-run condition in the Buyer's environment. b) For all others including desktop software or software the buyer intends to distribute: A software installation package that will install the software in ready-to-run condition on the platform(s) specified in this bid request. 3) All deliverables will be considered "work made for hire" under U.S. Copyright law. Buyer will receive exclusive and complete copyrights to all work purchased. (No GPL, GNU, 3rd party components, etc. unless all copyright ramifications are explained AND AGREED TO by the buyer on the site per the coder's Seller Legal Agreement). ## Platform Program needs to run with Access 2000. See zipped file for more information.