have a WP plugin called Support Tickets which works reasonably well, but hasn't had an update for over a year, and I need a couple of functions added.
Can you please look at the following plugin site: [url removed, login to view]
as well as the attached plugin file.
I would like you to kindly do the task on your own WP install, then provide the final "[url removed, login to view]" back to me after I have been able to test it on your test WP installation, both front and back-end.
Required changes please are:
1. on the website, please read the user comments. Near the bottom of the page is a discussion thread about the fact that the "submission" hangs for the guest who submits a ticket and it does not confirm "Submission successful"
A reader has given a solution (temporary), this needs to be properly corrected. You can use this given solution, but must make sure that it does not have any other negative results in the process, Or develop a better workaround if needed
2. In the support form setup please create a dropdown list for the user to be able to choose different departments (around 10 options, which I will supply once project allocated).
Here the actual change we need:
these dropdown options need to link to different email addresses that we set up as users on our site. Currently the plugin sends all enquiries only to admin. Then the emails MUST go to the linked email automatically and the discussion threat to flow between the two emails (client and support department).
3. Fields required
- Your Website Address
- Your Email
- Your Full Name (first and last)
- How can we assist?
- Message (Text Field)
- Send Button
Max budget $30, turnaround desired 24 hours.
thanks for considering.