We are looking for a talented developper to build us a CRM dashboard to organize our call center.
Access should be protected by user/pass and each agent should have his own account so management can look at stats.
- Synchronise from our e-commerce CRM all sales within the last 24 hours.
- Filter sales by status: Approved/Declined/Shipped/Refunded
- Filter sales by product name
- Assign agent to a product so they receive in their dashboard only the sales for this specific product
- Be able to automatically assign new orders to agents equally
- Admin panel where manager can also manually assign or change customers assigned to agents.
Agent should have a section to check all the Approved orders of the last 24 hours so they can call them and verify information before shipping product. If an agent didn't call a customer after 24 hours, automatically the orders becomes red to alert the agent that the customer needs to be called urgently.
Agent should have a section "Declined Orders" so they can check all the declined orders of the past few days and call them to see what was wrong.
Each order should have a "note" section where agent can write notes about the call and a "called" button to mention the customer has been called and hide the order from the list to call.
Manager access should be able to see for each agents how many calls they did per day and how many calls they missed the 24 hours deadline.
Bu iş için 51 freelancer ortalamada $703 teklif veriyor
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Hi there. I have read your description very carefully and I've got what you wanna make. it is my area of expertise. I am going to make yours using Laravel framework. it would be perfect. Thanks, Donald.
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