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I need assistance in managing customer support interactions on our mobile app chat. The responses will be a combination of automated and manual replies. Key Requirements: - Set up and manage automated response systems - Handle manual responses for complex queries - Ensure timely and accurate replies to user inquiries Ideal Skills and Experience: - Experience with customer support tools and chat systems, particularly on mobile platforms - Strong communication skills - Ability to manage and prioritize multiple conversations
Project ID: 39695746
78 proposals
Remote project
Active 9 mos ago
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78 freelancers are bidding on average ₹939 INR/hour for this job

## Expert customer support with chat management developer I can help you manage your mobile app customer support by setting up an efficient mix of automated and manual responses. I’ll configure the automated reply system for quick answers to common queries while personally handling complex issues to ensure customer satisfaction. With experience in mobile chat platforms and customer support tools, I can ensure timely, accurate, and friendly communication. I’m skilled at managing multiple conversations while keeping response times low. Let’s connect to discuss your support workflow so I can deliver a seamless and professional experience for your users.
₹890 INR in 40 days
5.8
5.8

Hello Rajveer, Our company, Codenia Technologies LLP, with over 10 years of experience in PHP, Android, and Mobile App Development, has carefully reviewed your project requirements for managing customer support interactions on your mobile app chat. To address your needs, we propose setting up and managing automated response systems, handling manual responses for complex queries, and ensuring timely and accurate replies to user inquiries. Our team has extensive experience with customer support tools and chat systems, especially on mobile platforms. We are confident in our ability to effectively manage and prioritize multiple conversations to provide excellent customer support. We would like to connect with you in chat to discuss further details about your project. Thanks, Rupesh Kumar
₹1,000 INR in 40 days
5.3
5.3

With my proficiency in mobile app development and customer support, I consider myself an excellent fit for this project. Over the span of my career, I have not only acquired knowledge in React Native and Flutter but have developed a deep understanding of customer support tools and chat systems which include automated and manual responses. I also possess strong communication skills to ensure timely and accurate communication with users. Having worked on complex projects like yours, I am adept at managing multiple conversations simultaneously, prioritizing tasks, and ensuring that all queries are answered satisfactorily. With a responsive website or application, user satisfaction is directly linked to my ability to effectively manage their queries. My 5+ years of experience are well-supported by a concrete foundation in CSS: giving me the capability to maintain beautiful yet functional user interfaces. In conclusion, if you choose to collaborate with me, I will reliably deliver not just error-free code but the entirety of assuredly satisfactory deliverables. Let's ensure your customers receive the excellence they deserve!
₹1,000 INR in 40 days
4.9
4.9

Hello, AppITron Solutions offers over 10 years of experience implementing customer support solutions for mobile applications, combining automated chatbot frameworks with manual response workflows. We specialize in integrating REST APIs and real-time messaging protocols, ensuring seamless handoff between bots and human agents. Our backend expertise with Node.js and Laravel supports efficient conversation management, prioritization, and analytics, while databases like MySQL and MongoDB store chat histories securely. Could you specify which chat platform or tools you currently use or prefer? Do you require AI-driven automation or rule-based responses? How do you plan to manage escalation and user satisfaction tracking? I welcome the opportunity to discuss your customer support strategy in detail. Profile: https://www.freelancer.com/u/humanspdy Best regards
₹1,000 INR in 40 days
4.8
4.8

With my team at Dlite Info Tech Pvt Ltd, we offer a comprehensive solution to your customer support needs. Not only do we offer technologically advanced skills such as PHP, but also a dedication to delivering solutions that are secure, scalable, and efficient. In addition, our experience in building mobile apps on different platforms complements your needs perfectly. We prioritize clear, timely communication and can adeptly handle the complexities of multiple chat conversations. As a professional with a strong foundation in user interface and experience design, I am not only focused on providing automated responses but on ensuring they are relevant, useful and empathetic. I understand the importance of combining automated and manual responses for complex queries. While we can set up and manage automated response systems effectively using platforms like ChatFuel or ManyChat, we also have the necessary skills to handle manual responses when needed. At Dlite Info Tech Pvt Ltd, we've helped numerous clients optimize their customer support operations - from creating well-crafted FAQ bots to drafting polite and useful responses for intricate issues. Our approach is always centred around our clients' specific needs and providing 100% reliable solutions. With us as your customer support partner, you can rest assured your users will receive timely and accurate responses fostering a positive user experience.
₹750 INR in 40 days
4.3
4.3

Hi, I’m Karthik – with 10+ years of experience in customer support operations, automation setup, and live chat management for mobile and web platforms. I specialize in combining AI-driven automation with human-led customer engagement to ensure fast, accurate, and personalized support. For your project, I can: Configure and optimize automated response systems to handle FAQs and common issues Manage manual replies for complex or sensitive customer queries Monitor and prioritize multiple chat threads to ensure timely, accurate responses Maintain a professional, empathetic tone that strengthens customer satisfaction and retention Track and report response times, conversation metrics, and user feedback for continuous improvement Why choose me: Hands-on experience with mobile app chat systems, CRMs, and customer support platforms Skilled in balancing automation efficiency with human touch for improved CX Proven track record of managing high-volume, multi-channel support while meeting SLAs Strong communication and problem-solving skills for escalated cases I can start immediately, ensuring your chat support remains responsive, organized, and customer-focused — enhancing user trust and engagement on your app. — Karthik
₹1,000 INR in 40 days
4.0
4.0

As a well-rounded freelancer with substantial customer service experience and remarkable communication skills, I am well-equipped to manage your customer support interactions on the mobile app chat effectively. With my meticulous attention to detail, I would be able to set up and effortlessly navigate through the automated response systems, ensuring an accurate and timely management. One of my key strengths is my ability to handle complex queries manually, which makes me invaluable for this task. I understand the importance of providing personalized solutions to customers even in a high-pressure environment where multiple conversations are ongoing. This skill will be essential for ensuring that your users receive not only quick responses but also relevant ones. Furthermore, my proficiency in various software including MS Word, Excel, G Suite, PowerPoint, equips me to adapt seamlessly to diverse systems and ensures efficient delivery of tasks. My willingness to learn new skills also means I'll take no time settling into any tools or protocols you have in place for this project. Let's get started on combining automation and human touch to provide top-notch customer support on your mobile app!
₹1,000 INR in 40 days
4.1
4.1

With 7 years of experience in mobile app development and customer support, I specialize in managing chat interactions combining automated and manual responses. I can set up efficient automated reply systems and handle complex queries personally, ensuring timely, accurate communication. My strong communication skills and ability to prioritize multiple conversations guarantee seamless user support on your mobile platform. I’m confident in delivering a smooth, responsive customer service experience tailored to your needs. Looking forward to collaborating!
₹1,000 INR in 40 days
3.4
3.4

As an accomplished professional in Web & App Development, particularly in Android and Mobile App Development, I am well-versed with the nuances of digital customer support. My proficiency in developing customer support tools and chat systems for mobile platforms will be highly valuable for your project. Apart from my technical expertise, I bring a profound understanding of your requirements through my parallel skills and experience like SEO and Social Media Optimization (SMO). Effective communication and timely interaction are my hallmarks. I can equally handle automated responses set-up and manual responses tailored for complex queries, ensuring each user inquiry is promptly addressed. Choosing me would mean investing in someone who is experienced at managing multiple conversations without compromising on the quality or timeliness of their responses. Let's join hands to enhance your mobile app chat experience, prioritize your customer satisfaction and in turn, augment your brand value!
₹1,000 INR in 40 days
3.5
3.5

Hello, I hope you're doing well. After carefully reviewing your requirements, I'm confident in my ability to meet them with the utmost accuracy in the shortest time possible. I have worked on similar projects as an expert where I delivered 100% quality. Chat me up; let's discuss your project in detail and get started right away. Thank you.
₹750 INR in 40 days
2.8
2.8

Hi Rajveer, Not only am I well-versed in utilizing automated response systems, but I am also adept at providing manual responses for complex inquiries. My previous work has equipped me with the ability to prioritize multiple conversations while ensuring timely and accurate replies, offering users the best support experience possible. My communication skills are one of my biggest strengths. I can articulate responses in a clear and concise manner that users can easily understand. Through consistent updates, we will always be on top of user inquiries, further establishing your brand as reliable and dedicated to providing superior customer support experiences. Choose me and let's optimize your customer support system while you focus on growing your business. Warm regards, Rachel Egbe
₹750 INR in 40 days
3.3
3.3

I'm Shailender, a seasoned Full Stack Developer well-versed in Chatbot development and mobile app management. I not only have the technical prowess to set up and manage automated response systems but also the ability to handle complex queries with tailored, human-generated solutions to ensure your customer's satisfaction. My years of experience with many customer support tools and chat systems have made me highly attuned to mobile platform nuances needed for effective customer interactions. Moreover, my communication skills and knack for managing multiple conversations efficiently aligns hand-in-glove with the task of timely and accurate replies that you seek. Having worked across diverse projects ranging from AI chatbots to business dashboards, I bring an invaluable repertoire of skills that can help elevate your customer support service. From API integrations and server management to UI/UX design and performance optimization, I'm a one-stop-shop for all your mobile app development-boosting needs. Embarking on this project together would mean tapping into a robust skillset honed through consistent adaptability and efficiency in delivering end-to-end solutions for clients worldwide. With me at the helm, you can sit back, relax and witness improved user satisfaction as they experience optimized responses and solutions to their inquiries on your mobile app chat. Let's substring the complexity out of your customer support while optimizing its efficiency!
₹1,000 INR in 40 days
0.9
0.9

✅I DONT OVER PROMISE - I OVERDELIVER✅ If you're looking for fast, reliable, and sharp execution - stop scrolling, you've found it. I understand the need for managing customer support interactions on your mobile app. Handling both automated and manual responses, ensuring timely and accurate replies is crucial. We specialize in setting up and managing automated response systems, handling complex queries with manual responses, and prioritizing multiple conversations efficiently. While I am relatively new to Freelancer, I have vast experience with similar projects off-site. If you're looking for someone who treats your project like their own and delivers beyond expectations, I'd love to discuss further about your project! Regards, Praven
₹750 INR in 14 days
0.0
0.0

"I turn ideas into polished results that exceed expectations. I specialize in setting up automated response systems for mobile platforms, ensuring clean, professional, and timely interactions. While I am new to freelancer.com, I have tons of experience managing customer support on various platforms. I would love to chat more about your project! Regards, Amber"
₹750 INR in 14 days
0.0
0.0

"I am available immediately you only pay if you are happy. I understand the need to set up and manage automated response systems, handle complex queries manually, and ensure timely replies to user inquiries. While I am new to freelancer, I have tons of experience and have done other projects off site. I have a strong background in customer support tools and chat systems on mobile platforms. If you are not happy or if there are open items you do not pay. I would love to chat more about your project! Regards, Jaundre Liebenberg"
₹750 INR in 14 days
0.0
0.0

I am a perfect fit for your project, understanding the need for clean, professional, and timely customer support interactions on your mobile app chat. While I am new to Freelancer, I have tons of experience managing customer support tools and chat systems with expertise in creating automated response systems. I would love to chat more about your project! Regards, Leonard Boucher
₹750 INR in 14 days
0.0
0.0

"I am a perfect fit for your project, understanding the need for automated and manual responses on your mobile app chat." While I am new to Freelancer, I have tons of experience managing customer support interactions off-site, ensuring timely and accurate responses. I possess the ideal skills you are seeking, including experience with mobile customer support tools and excellent communication skills. I would love to chat more about your project! Regards, Rihan Swart
₹750 INR in 14 days
0.0
0.0

This is exactly the kind of work I love doing and I’m currently offering premium work at a reduced rate while building my reputation - meaning you get full dedication without the full price tag. With experience in managing customer support interactions on mobile platforms, I excel in setting up automated response systems and handling manual responses efficiently. My strength lies in timely and accurate communication, ensuring customer satisfaction. I always deliver high-quality results and am happy to offer insights even if you don’t hire me. Regards, Josh
₹750 INR in 5 days
0.0
0.0

We’re confident that our team aligns perfectly with what you're looking for. Our team specializes in managing automated response systems while also providing timely and accurate manual responses for complex queries on mobile chat platforms. While we’re new to Freelancer, our team has delivered high-quality projects off-platform and brings proven experience to every job — all at a competitive rate as we build our profile here. We’d love the opportunity to chat more about your vision and how we can bring it to life! Regards, Christo Steyn
₹800 INR in 14 days
0.0
0.0

I have experience in it and also in customer service so i know i can be a very very best option for your work
₹1,000 INR in 40 days
0.0
0.0

Pilibanga, India
Member since Dec 27, 2024
₹12500-37500 INR
$15-25 USD / hour
$30-250 AUD
₹600-1500 INR
$2-8 USD / hour
₹12500-37500 INR
€5000-10000 EUR
$30-250 USD
$25-50 AUD / hour
₹150000-250000 INR
₹600-1000 INR
₹1250-2500 INR / hour
$250-750 AUD
$2-8 USD / hour
$15-25 USD / hour
$10-100 USD / hour
$2-8 USD / hour
$2-8 USD / hour
$10-30 AUD
$15-25 USD / hour