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FIX - OSTicket users reply using the email not added to the ticket thread

The problem: When the users create a ticket every thing is working fine except If the replied by their emails the replies not added to the ticket thread also we can't know that the replied.

Can you please help us in this problem?

I enabled IMAP mail fetch according to [login to view URL]

Then I added cron job.

In osticket admin i tried to enter wrong port and wrong pw intentionally to see will i get an error and yes i will get it. Then I made correct settings but its still not working.

Cron job is fine i think, i dont get any error when running it via ssh manually.

I can see customer email in mail box but not in osticket.

Osticket should create a new ticket or reply to existing when fetches emails.

osTicket (v1.12)

Beceriler: PHP, MySQL, Linux, Apache, Web Hosting

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İşveren Hakkında:
( 5 değerlendirme ) Slavonski Brod, Croatia

Proje NO: #20636844

Seçilen:

TechnicalKnight

I am PHP/Imap expert. I have recent finished a php project using IMAP. I am also done various osticket projects.I can help you reading the reply mail on osticket. Please discuss over chat. I am ready to help you. Thank Daha Fazla

%selectedBids___i_period_sub_7% gün içinde 30%project_currencyDetails_sign_sub_9% %project_currencyDetails_code_sub_10%
(31 Değerlendirme)
4.5

Bu iş için 6 freelancer ortalamada €27 teklif veriyor

ankitbagre2000

Hello, I'm Ankit I'm interesting your project very well I'm good in Website Design, HTHML, CSS , JAVASCRIT, JQUERY, AJAX, PHP and mysql expert. I’m quite well experienced in these jobs. Let's go ahead with me I Daha Fazla

€19 EUR in 7 gün içinde
(38 Değerlendirme)
5.2
zeligz

Hi there Hope your day is going well! I have read the requirements and completely understand the project. I am an experienced full-stack developer and I can fix this issue which you are facing. I have worked on PHP Daha Fazla

€35 EUR in 4 gün içinde
(16 Değerlendirme)
5.3
sharad197

Hi there, I'd really like to work with you on OSTicket if needed. My name is Sharad and I am a PHP developer with 6-year experience. I have worked on many OSTicket, web projects from easy to very complex. I have don Daha Fazla

€30 EUR in 3 gün içinde
(1 Yorum)
4.1
shardeep725

Hello, I can help you on the tasks, let me know when we can connect so that will let you know the time it will take to complete the job.

1 gün içinde %bids___i_sum_sub_32%%project_currencyDetails_sign_sub_33% EUR
(7 Değerlendirme)
3.8
anshsparkle

HI I am experienced in etc I can start right now but i have few doubts and questions lets have a quick chat and get it started waiting for your reply

€19 EUR in 7 gün içinde
(3 Değerlendirme)
2.7