Hi Felix,
Thank you for posting your requirement. Sorry to hear about the issue.
My name is Inderjeet and own a small IT services firm based at Chandigarh,India. We have been into IT since 1994 (MS-DOS based desktop software), into Web-apps since 2001, Asterisk based VoIP and live/VoD video streaming solutions for about 10 years. We also maintain our clients' servers (mostly linux) on their behalf besides fiddling with our own Linux test bed VPS's and VMs. Currently serving International clients for video streaming, IPTV, IoT, interfacing, backend support and VoIP related services through these portals.
May I ask which media server are you using or is it through some third party (other than Adent)? What is the URL/site where this issue and other details can be checked? I can commit something only after knowing more details. Maybe will need to take a look at the code to see how they are working, if you are willing. I am a bit concerned here, you might be better off getting it done again instead of relying on services of those people. If this is for money, then you can't take chances about quality or uptime. I'll try to help as much as possible from my side.
Please feel free to ask any questions you may have. We look forward to hearing from you and building a long lasting and mutually fruitful relationship.
Yours Sincerely,
Inderjeet Singh Sodhi
(jhjk05022019jmljk)