We are using OTRS 5. We currently have only email notifications that can be trigger. We need to trigger SMS notifications aswell. It is to be done thru web services function of SOAP/REST.
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I've great experience in this field. I've done this kind of works. I'm ready to start the work immediately. I assure that I'll fulfill your need.
Hello there, I have 10+ years in PHP, I can get this less than two days Looking forward to hear from you