Live chat software development
New program from scratch
Description of requirements/functionality: The project is a live chat solution operated by a third party for a business/user. The way it works is that a user signs up, installs the chat code into their website enabling the live chat window, uploads faq’s and is ready to go. Chats, when started by a visitor to the website, then appear in the admin dashboard via notification and the user answers this by searching the faq’s to answer the query.
Closed chats are logged in the user dashboard so the user can read the script of the chat.
Register, including confirmation email
LiveChat code page – The page that has the code on and plugin for the live chat script, inc. Instruction on how to install
Dashboard (inc analytics Displaying Number of chats in the day/week/month
List Of completed Chats (inc link to transcript of complete chat, date and time of chat and classification of chat ie action needed, action not needed or lead- so the user knows what action is needed on a closed chat)
Add FAQ’s, individually and bulk upload via csv
Payment Page – using Stripe/paypal as payment gateway – displaying different packages
Dashboard- Total chats / day/week/month
List Users On System – Add/Remove/ Suspend/ Paying Or Not Paying
Integrated chat window for each website. When a chat is complete, and its time to close the chat and archive it to the user dashboard, there needs to be a drop down field with three options for the user to see, No action required, action required and lead, so the user knows how to act.
All Chat history – filter to select users
All FAQs for users listed by website (the ability to download them) *Email Notifications when a new FAQ is added.
We’re using ‘live chat inc’ as the live chat window to be integrated into the system
There will be further work and additional features added to the project in the future so this needs to be considered when designed the application. We began this project with another developer however the project was not completed although we have a version 80% completed worth looking at to get an idea of the current layout, operations etc.
19 freelancers are bidding on average £503 for this job
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