I had a PrestaShop website built by a freelancer a few months ago now. One of the requirements when I rewarded the job to this freelancer was that I have full access to be able to make amendments etc. I have since realised that he has not given me full access and I am unable to alter the home page which has an incorrect business address, a product in the slide show that is not mine and the orders I receive are not showing in PrestaShop (the only record I get is an email if they pay by PayPal). I have contacted him regarding this several times and he is now ignoring my messages. He has set himself as the SuperAdmin in the PrestaShop admin login which I am unable to change. Is it possible to change the settings so I have full access or have I wasted my money on this website? I am hoping someone has the knowledge to be able to get this sorted for me as I have lost customers/money & cannot promote my website with an incorrect address advertised. Thanks in advance.
10 freelancers are bidding on average $42 for this job
Hi I work on local company on prestashop projects and I always face this issue, so you just have to give me access to the Cpanel and I'll fix this mess. Regards.
I can solve your issue in few hours. It's not necessary to have the SuperAdmin permissions to set in the site. Have you at least the access to your hosting/domain panel ?