Mystery Shopping is a process in which a person visits a retail store, restaurant, bank branch or any such location with the objective of measuring the quality of customer experience.
Many companies define detailed processes and parameters to ensure that customers will have a good experience in their sales locations. Some examples are:
How customers will be greeted
What is the maximum acceptable waiting time
What should be the temperature of the facility
How many products should be on display etc.
To ensure that these processes are followed, these companies hire Mystery Shopping Companies to conduct regular audits on their locations.
We are looking for mystery shoppers all over the world who would do mystery audits for us. Interested people revert back to me.
Mystery Shopping is an important parameter for evaluating the service quality pertaining to most of the sector.I have been a part of banking industry where the same concept is used to ascertain the spirit and factual data on various quality parameters adapted by front end...So the essence the purpose and outcome is clear to me and hence I feel I can do justice to the job...
I am an ex banker with more than 10 years of experience in multinational and global banks. Currently I am a Management Consultant with interests in Business Process, Strategy,Training and Start Ups. As a banker, I have faced and handled various mystery shoppers successfully (though we understood that the prospective customer was a mystery shopper once the results were shared with us later).
i'm trainer
i trained 1800 person with +1600 hours (soft skills training , customer service and technical training)
i have a lot of experience how to handle the customer