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Operations Management

2500 words - Identify and critically analyse one specific operational problem or issue in your own organisation or a local organisation in your country or region. Describe and analyse a key process involved and evaluate how well the process is performing, particularly in terms of the five operations management performance objectives. Having analysed the process, discuss the application of at least one of the concepts covered in this subject and make workable recommendations that should help the example organisation to overcome the operational problem. Your report should include:

 A brief overview of the organisation, including some information about the operational issue and the process involved and its importance to the organisation.

 A rudimentary flow diagram of the process showing its basic input-transformation-output system and including the flows of information and communication. If you investigate a service then your diagram should also show elements of process visibility.

 The example operational issue should be based on one of the topics covered in the learning materials.

 A brief evaluation of the important operations performance factors of the process– quality, speed, dependability, flexibility and cost.

 A conclusion.

 Practical recommendations for improvement and the improved process flow diagram based on your analysis. Bear in mind that your recommendations should be potentially cost effective i.e. any improvements you suggest should be feasible in practice.

Important Instructions

1. Assignments must contain proper citations and referencing using the Harvard style referred to in the AIB Style Guide, that is:

a. citations (or in-text references) of quoted and paraphrased materials to support your arguments/comments, and

b. a reference list relating specifically to your in-text references.

2. Your grade will be adversely affected if there is no/poor citations and no/poor reference list, as referred to above.

3. Assignments of this nature normally contain up to 5 or 10 relevant references from different sources in the reference list.

4. All references must be from credible sources. Journals sourced from the EBSCO Host library (see Online Library User Guide on the next page) should be used first, then books, company documents and other media.

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