I would like someone to do internet based research on Genesys Call Center - Reporting and Analytics suite.
I would like screen shots and white paper focusing on Genesys Reporting and Analytics suite only not the core product.
This research should include:
1) Any web articles links on the Genesys Reporting and Analytics suite ( My focus is the reporting and analytics suite ) Limit this to 20 relevant links
2) Installation and configuration manuals
3) I would in particular like screens shots of the product ( Reporting and Analytics suite)
4) Case studies of the Reporting and analytics suite.
You may find information on their site and over the internet..
WHO Makes this product:
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Genesys is the global multi-channel customer experience and contact center solution leader. Our customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty.
Over 4,500 successful customers tell the story best. Here are a few.
Since our inception in 1990, Genesys has been the pioneer in advancing customer service. Creating one of the world’s first highly scalable computer telephony integration (CTI) solutions, our earliest innovations enabled call center agents to concentrate on resolving a customer issues, not repeating questions they’ve already answered. Today, our solutions provide maximum insight into (and control over) Contact Center operations.