SP Juniper Service Delivery Manager in Riyadh / Saudi Arabia for 1 year

Key Responsibilities

Take responsibility for the day to day operation of the team, providing overall guidance and supervision

Maintain and monitor required staffing levels and schedule to ensure that the team can meet the demand and respond in a timely manner to network and server anomalies and outages

Maintenance –managing routines, obsolescence, contracts, suppliers, service providers

Provisioning–meeting SLA on new provisions,

Service Restoration-meeting SLA on services

Capacity management –managing utilization of assets

Service Management

To act as an escalation, point for customer problems and questions via telephone, e-mail and face to face

To be escalation contact for service issues, out of hours

Ensuring the right environment is in place so that staff are effectively mentored, developed and trained

Develop and own the processes and procedures used by the team, based on best practice for the industry

Develop documentation related to the departments work processes which is

up to date and accurately reflects the day to day running of the team

Organize and priorities workload

Lead internal projects to improve service

Communicate with suppliers and service providers on behalf of the company

Conduct team reviews and be responsible for personal and career development of team members

Candidate Profile

Juniper Product Experience

Significant proven experience in comparable role within an ISP

or Telecoms organization with minimum 10 Years’ experience

International ISP experience

Previous extensive experience of building and developing a technical team

Excellent verbal and written communication skills

Able to analyze problems, issues & needs and provide robust but adaptable solutions which meet current and future requirements

The ability to handle objections and resistance to change

Ability to cope with changing environment –including adapting to meet emergency business-critical events

Effectively plans and organizes own workload Self-motivated

Capable of working under pressure/using own initiative with minimal supervision

Team player, who contributes ideas and suggestions for improvement

Keen interest in leading edge ISP technologies

Happy to challenge existing processes and procedures

Previous supplier management experience essential

Exposure to running projects effectively is essential

Mobile Background is desirable

Experience of ITIL is desirable

Experience of PRINCE2/PMP is desirable

Experience of ISO27001 is desirable

You can send your CV to ahassan@[url removed, login to view]

Beceriler: Proje Yönetimi, Araştırma Yazarlığı, Teknik Yazı

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İşveren Hakkında:
( 0 değerlendirme ) Saudi Arabia

Proje NO: #16374966