The Customer Care Representative is responsible for providing exceptional service to every customer and will respond to telephone, email and live chat customer inquiries in an efficient, professional and friendly manner. The CC Representative also acts as the “voice of the customer” and recommends merchandising, site usability and policy improvements that facilitate customer loyalty and retention.
• Respond and resolve in/outbound customer service inquires and issues via telephone, live chat and email.
• Follow-up with customers regarding outstanding order issues, including customer submitted photos, personalized text and order detail information.
• Drive process improvements within the Customer Care area.
• Identify and recommend merchandising, site usability and policy improvements, based on customer feedback.
• Construct email responses for new customer issues.
• Place, track and close orders through order fulfillment system.
• Excellent customer/client communication experience and skills (phone/email/live chat) required.
• Experience in customer service environment or equivalent work experience.
• Experience in an e-commerce environment.
Knowledge, Ability, Skills
• Exceptional communication and interpersonal skills.
• Resolution management skills: ability to effectively resolve issues with customers and vendors in a timely manner.
• Excellent organizational skills and attention to detail: ability to prioritize demands and multi-task to compete daily objectives.
• Willingness and desire to go the extra mile for Shutterfly customers.
• Proficient in using Web browsers, Microsoft Word and Excel
• Ability to interact with internal and external vendors to ensure customer and company needs are met according to our Level of Service standards.
• Desire to work in and adapt quickly to a fast-paced, rapidly growing start-up environment
.Applicant must be 18 and above
CORESTAFF Services is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. CORESTAFF Services is not associated with Core Staffing Services, Inc.
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