My name is Dan Ariel E. Galoso, 29 years of aged. I've been in the business process outsourcing industry(BPO) for six(6) years as customer service associate for wide arrays of services. Rendering from customer service, technical support and doing both inbound and outbound sales.
Responsibilities:
• Handle and manage inquiries over phone/emails
• Receive and process requests/issues
• Ensure proper documentation
• Conduct initial troubleshooting to identify the issue and ensure resolution
• Skilled in Computer applications
• Knowledgeable in Language translations
• Knowledgeable in Search Engine Optimization(SEO) / Keywording content
• Able to do excel spreadsheets and other related data job entry tasks