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I am in need of a dedicated customer service agent for my NDIS service provider business. The primary responsibilities will be handling phone support and answering customer inquiries via email. Ideal Skills and Experience: - Prior experience in customer service, particularly in handling phone support - Excellent verbal communication skills and a friendly demeanor - Proficient in written communication for email correspondence - Experience or understanding of the NDIS (National Disability Insurance Scheme) is a plus - Ability to handle inquiries with patience and professionalism there will also be other jobs provided for in between phone calls like Social media social media up coffee mugs And add to the website and other reasonable request
Project ID: 38857171
25 proposals
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Active 1 yr ago
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25 freelancers are bidding on average $10 AUD/hour for this job

Hello! I understand that as the first point of contact for your customers, my role is pivotal in creating a positive and lasting impression. I am committed to providing exceptional customer service with empathy and professionalism. My goal is to make every interaction seamless and reassuring for your clients. I recognize that working with NDIS participants requires patience and a compassionate approach, and while I’m familiar with the framework, I’m eager to deepen my knowledge to provide even more meaningful support. I would be honored to contribute to your mission and be the reliable point of connection for your clients. Kindly check my profile for a review on my customer support role. I'm available to start immediately. Warm regards, MaryAnn
$10 AUD in 40 days
4.5
4.5

Dear prospective client from Australia, I have read through your project description and I would to join your team as a customer service agent for your NDIS service provider business. My prior experience in phone support and email correspondence equipped me with the ability to bring strong verbal and written communication skills, ensuring patient and professional handling of all inquiries. I am also capable of multitasking and can assist with additional responsibilities, such as managing social media, updating product listings (like coffee mugs), and making website updates as needed. My proactive approach and friendly demeanor align well with your business goals, and I’m eager to contribute to your team's success. I look forward to the opportunity to support your business. Best regards, Timilehin.
$10 AUD in 40 days
3.3
3.3

Hello there, I can be your NDIS Service Provider Phone Support Agent. I have the skills and experience in phone call support. With Excellent verbal communication skills and a friendly demeanor, I also have good proficiency in written communication for email correspondence and also the ability to handle inquiries with patience and professionalism. I look forward to hearing from you. Thanks, Hasan
$8 AUD in 40 days
3.8
3.8

Hello pleafe , We went through your project description and it seems like our team is a great fit for this job. We are an expert team which have many years of experience on Job Skills. Please come over chat and discuss your requirement in a detailed way. Regards
$10 AUD in 3 days
1.0
1.0

Hello There, I am writing to express my keen interest in your project for a dedicated customer service agent for your NDIS service provider business. I am a highly motivated and experienced customer service professional with a passion for building positive client relationships. I possess 7 years of experience in customer service, with a strong focus on phone support. I excel at actively listening to customer concerns, providing clear explanations, and de-escalating situations with a calm and friendly demeanor. I am equally adept at written communication, ensuring emails are well-structured, informative, and grammatically correct. While I don't claim to be an NDIS expert, I am a fast learner and can quickly grasp the core principles of the program through training and provided resources. I am confident I can become knowledgeable enough to effectively answer basic customer inquiries. I am comfortable working independently and am open to assisting with additional tasks you may require, such as social media management, creating content for coffee mugs, or contributing website updates. I am available to start immediately and am confident I can seamlessly integrate into your team and provide exceptional service to your NDIS clients. I am open to discussing your project further and tailoring my approach to your specific needs. Please review my profile and let me know if you have any questions. Thank you for your time and consideration. Sincerely, Tayyab Raza
$8 AUD in 40 days
0.0
0.0

Hello Dear! Good Day! Hope you are doing fine. This is Toriqul Islam . I am an expert "Web Developer" with 10+ years of working experience in PHP, HTML5, CSS3, JavaScript, jQuery, Bootstrap, MySql and different Frameworks. I have completed my B.S.C Engineering in Computer Science and Engineering (CSE) from RUET. Hire me and you don't have to worry about your website problems again! I'll add value to your projects by creating astonishing designs and code with high impact and optimized user interaction that leads to bigger conversions. WHAT PROBLEMS CAN I HELP YOU SOLVE? • Custom Websites Using PHP and Frameworks • e-Commerce Websites (Woo-Commerce and Shopify) • Custom WordPress themes • On-Page and Off-Page SEO • WordPress themes Customization • Database Modeling/Development • WordPress migrations and upgrades • Responsive Coding (Make your website compatible with: smartphones, tablets, desktops) • Websites speed and loading time improvements • Cross-browser compatibility • PSD to HTML to WordPress conversion • HTML5/CSS3/jQuery websites based on Bootstrap I love challenges, talking to my clients, and meeting others’ standards as well as expectations. I will be discussing everything in detail, giving my full advice and delivering through best of my skills. You are cordially welcome to discuss your project. Thank You! Best Regards, Toriqul Islam
$12 AUD in 40 days
0.0
0.0

Hi, Hope you are safe and doing well, I’d love to assist as your dedicated customer service agent. With experience in phone support, email communication, and a friendly, professional approach, I can handle inquiries efficiently. I’m also skilled in social media management and website updates, making me versatile for additional tasks. Let’s work together to provide excellent service and support for your NDIS business! Best regards,
$8 AUD in 40 days
0.0
0.0

Hi, let me introduce my self, I'm Khotib, I have experienced as customer service, call center, customer service administration for 4 years. I be able to handle customer problem using email, inbound or outbond, to handle the order, and product knowledge. My skill is product knowledge, problem-solving, thinking analytic. I can solved the problem, understanding product knowledge and be able to learn fast, handle the customer problem and finding the rootcause. if you considered to hire me, I will try best my effort.
$8 AUD in 40 days
0.0
0.0

I could be your burden delegatee. I bring expertise in customer support and administration. With over two years of experience providing admin and customer support, I have successfully handled phone support, email correspondence, and documentation in fast-paced environments—directly aligning with your project needs. As required in customer service, I am empathetic, adaptable, patient, efficient, and very attentive. I pride myself on my problem-solving abilities, critical to ensuring customer satisfaction. My oral and written communication skills are impeccable, and I take ownership of my work, which I do with no supervision. Additionally, I am proficient in administrative tools like Microsoft Office Suite, Google Workspace, Adobe Suite, and Social media ensuring fast and accurate task handling. I am quick to learn additional software and platforms, as will be the case with NDIS. I am available 40 hours a week in your timezone, for 10 AUD per hour, flexible to meet workload demands, and comfortable working under pressure. I am confident that my skills and experience make me your ideal candidate for this role. If you could benefit from my expertise, please engage me. I hope to hear from you. Warm regards. Stephen.
$10 AUD in 40 days
0.0
0.0

With over a decade of experience in customer service, including leading and mentoring teams, I have honed my skills in delivering exceptional phone and email support with professionalism, empathy, and a solutions-focused approach. My expertise in handling inquiries, optimizing processes, and ensuring seamless communication aligns perfectly with your needs. Additionally, I have experience managing cross-functional tasks, which would enable me to support your social media initiatives, update content like coffee mug designs, and contribute to maintaining a dynamic website. I am confident that my friendly demeanor, strategic mindset, and commitment to customer satisfaction will make me an invaluable asset to your team.
$13 AUD in 40 days
0.0
0.0

I am the ideal candidate for this role because I combine a strong background in customer service with expertise in tools and strategies that enhance both personal and business efficiency. With over two years of experience at Foundever, I honed my ability to manage complex tasks, handle high-volume inquiries, and resolve issues effectively—all while ensuring top-notch client satisfaction. As a Business Management graduate, I bring organizational and strategic thinking to every project. I’m highly skilled in using SaaS tools, Slack, and other platforms to streamline workflows, improve communication, and optimize time management. My experience in training and mentoring team members showcases my ability to support others in achieving excellence. I am proactive, detail-oriented, and dedicated to delivering results that exceed expectations. Whether it's managing schedules, organizing priorities, or addressing customer needs, I thrive in fast-paced environments and am committed to helping businesses run more smoothly and effectively.
$12 AUD in 40 days
0.0
0.0

Hello, My name is Evelyn and I'll be glad to take up this project for you. I have over 13 years of work experience in customer service of which I spent more than half that time in the contact center where I've developed excellent call handling and problem solving skills. I have a great command of the English language both written and spoken. I also have a C1 proficiency in the English Language. I have handled email correspondences and interacted with customers online as well. Customer interactions flow naturally for me owing to my active listening, empathy, patience, time management and ability to build a rapport with my clients while delivering exceptional customer service with professionalism. I understand that information can be sensitive and as such take its handling and management very seriously. I look forward to hearing from you and building a good working relationship with you. Have a great day.
$10 AUD in 30 days
0.0
0.0

With a decade of experience in freelancing and a plethora of skills under my belt, I am equipped to tackle your customer support needs with precision and care. Handling phone support with a friendly demeanor is one of my areas of expertise that aligns perfectly with your project requirements. Over the years, I have developed excellent verbal and written communication skills that will not only guarantee proficiency in answering customer inquiries via phone and email but also enhance the overall customer experience. While adept at NDIS service provider tasks, my skills extend beyond this project's demand, ensuring value for money. With knowledge of social media management, I can boost your brand's online presence by up-selling your merchandise like coffee mugs on different platforms and adding updates to your website effortlessly. Being knowledgeable in data entry, web scraping, and data mining among other skills equips me to handle reasonable requests swiftly and efficiently. My commitment to quality work —even down to the minor details— coupled with my dedication to 24/7 availability to address any concerns via Freelancer Messenger makes me an asset for your project that guarantees timeliness and budget-friendliness. Choose me as your data ally, and let's make your NDIS service provider business soar higher together!
$8 AUD in 40 days
0.0
0.0

Hi, I am excited to apply for the customer service agent role in your NDIS service provider business. With experience in customer service and phone support, I am skilled in handling inquiries with patience and professionalism. While I don’t have direct NDIS experience, I am eager to learn and adapt quickly. Additionally, I can assist with social media tasks, such as uploading coffee mug photos and adding content to your website. I’m committed to delivering excellent service and supporting your business as needed. Thank you for considering my proposal. I look forward to the opportunity to contribute to your team. Best regards, Fida
$8 AUD in 40 days
0.0
0.0

Having amassed a wealth of experience in customer support roles, yours is an opportunity perfectly tailored to my skills and qualifications. As a prior Business Analyst and Digital Marketing Specialist, I come highly versed not only in handling phone support, but also in effectively managing social media platforms and making website improvements. One of my strengths is my omnichannel proficiency. Through the phone or via email, I know how to connect with and delight clients. Building on this expertise, I've also served as a social media representative where I engaged customers and showcased brand personality through relatable and interactive content. My deep understanding of data analysis is another asset that could greatly benefit your business. By studying analytics, I can help identify patterns in customer queries, flagging recurring issues or potential areas for improvement. This proactive approach ensures that any business request – whether large or small – will be tackled thoroughly and efficiently. Overall, as someone who's committed to ensuring customer satisfaction, I believe my skill set makes me the ideal fit for your NDIS service provider team.
$8 AUD in 40 days
0.0
0.0

With a blend of problem-solving skills, empathy, and active listening that I have honed through my years in customer service, I am confident that I am a perfect fit for your NDIS Service Provider Phone Support Agent position. This role seems ideal for me as I have excellent verbal communication skills and a friendly demeanor, both essential for handling phone support effectively. My proficiency in written communication will also enable me to navigate email correspondence with precision and detail. Moreover, my experience in managing other responsibilities related to social media and website maintenance will prove to be an added value to your business. I am familiar with coffee mugs promotions and understand the significance of upholding branding. My flexibility allows me to adapt effortlessly to reasonable requests while still meeting deadlines on all fronts. Most importantly, personal experiences in my life have taught me the importance of empathy in serving others. A storng commitment and an heartfelt understanding is needed when working with the NDIS community. I am more than equipped with these qualities and trust me that each inquiry will be handled professionally and patiently. Thank you for considering my application; choosing me would be a great decision to boost your customer experience!
$12 AUD in 40 days
0.0
0.0

I have customer service experience, particularly in handling phone and email support, ensuring inquiries are resolved quickly and professionally. I understand the importance of maintaining a positive and patient attitude when interacting with customers, which is crucial for building trust and satisfaction. How I Can Help: Clear Communication: From day one, I will focus on clear and friendly communication, ensuring customer inquiries are handled quickly and accurately. My goal will be to reduce response times while maintaining quality service. Proactive Customer Support: I will identify common customer concerns and suggest solutions or improvements to make the support process smoother. For example, creating FAQs or templates for common questions could save time for both the team and clients. Social Media Engagement: I will keep your social media accounts active and engaging by posting updates, replying to messages, and connecting with your audience to strengthen your brand. Website Updates: I’ll assist in updating your website by adding information about your services or making it more user-friendly, helping customers easily find what they need. NDIS Knowledge: While I may not have prior NDIS experience, I will dedicate time to learning about it to ensure I can provide accurate and helpful support to clients. I am confident that my skills, combined with my proactive approach, will help improve your customer service and contribute to the success of your business.
$9 AUD in 40 days
0.0
0.0

I am excited to apply for the customer service agent role for your NDIS service provider business. With a proven track record in customer support and a strong understanding of multitasking in dynamic environments, I am confident in my ability to exceed your expectations. Here's what I bring to the table: Extensive Customer Service Experience: Over 4 years of handling phone support and email inquiries, ensuring customer satisfaction with professionalism and empathy. Strong Communication Skills: Excellent verbal and written communication to manage diverse inquiries effectively. NDIS Familiarity: [If applicable: Prior experience working within the NDIS framework or a strong understanding of its processes.] Adaptable Skills: proficiency in managing additional tasks like social media updates, website content management, and other administrative duties during downtime. Tech-savvy: skilled in using VoIP systems, CRM tools, and social media platforms to streamline operations. I pride myself on being patient, detail-oriented, and committed to maintaining a positive customer experience. I am confident that my dedication and skills align perfectly with your business needs. Could we schedule a time to discuss your expectations further? I look forward to contributing to your team’s success.
$12 AUD in 40 days
0.0
0.0

Please check out The Raichand Group's Booking Page: http://services.raichandgroup.com. We're sure you'll definitely find some important for your business.
$12 AUD in 40 days
0.0
0.0

With prior experience in phone-based customer service, I excel in providing professional, patient, and friendly support. My strong verbal and written communication skills ensure clear and effective correspondence via calls and emails. Additionally, I possess an understanding of the NDIS, enabling me to handle inquiries with empathy and precision. I am committed to delivering exceptional service while addressing customer needs promptly and professionally. I look forward to contributing to your team’s success.
$10 AUD in 20 days
0.0
0.0

dubbo, Australia
Member since Nov 27, 2022
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