SalesForce Project for Mohamed O.

# We'd like to look for someone who knows salesForce well to enhance our setup to make the best use of it. The modules we cares the most are:

1) Live Chat

2) Email-to-case and web-to-case

3) Orders

4) Contacts

# A few issues that we'd like to fix:

1. Omni-channel agent status frequently become offline

2. Prevent order related emails become Email-to-case

3. How to differentiate a resolved case visually from case list, similar to email read/unread?

4. How to get notification when user email to a resolved case?

# Compare and recommend most suitable ERP system for us

Beceriler: Salesforce.com, Salesforce Uygulama Geliştirme, CRM, ERP

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Proje NO: #29026230