We are an internet based ecommerce solutions provider that deals with all types of web projects, including design, ecommerce and custom programming.
We are looking for a support tech to monitor incoming support via chat and email - and handle all "level 1" tickets. Due to the nature of this work, there will be idle time when there are no tickets to do, so we expect that this provider will be doing other work as well. The main importance is that if a customer starts a chat designated, you are ready to chat, and that any tickets that have come in before or during your shift are entered into our ticket system, and any/all "Level 1" tickets are responded to by the end of your shift.
Specifics for this partner should be:
1) Ability to monitor chat and email for 6-12 hours per day either as an invidual or contracted team. The actual time to do tickets will take no more than 2-4 hours per day on average, but I want to have chat coverage as long as possible.
2) Enter tickets as they come in from customers
3) Assist customers with "Level 1" tickets including: installation of CGI scripts, reset of FTP passwords, assistance with domain registration questions and web hosting questions: "How do I make an email account", processing of domain/web hosting orders using web based interface.
4) Must have excellent written English.
5) We are looking for someone based in India, Russia, Eastern Europe to be in line with our schedule based in east africa.
### PLEASE READ ###
- If you reply with a "copy and paste" post, you will not be considered, as it means you did not read these instructions!!!
Please post your bid to be your monthly rate based on the above which will be payable bi-weekly via PayPal or remit2india. And indicate the amount of time you would be able to provide coverage based on the above info.
Also indicate your experience relevant to providing support assistance.
12 freelancers are bidding on average $218 for this job
Hi, I think I am the best suited to your work, I have very good experience in this field and providing some details over the PMB and waiting for your selection :)!
I have experience with web design and programming. I am available all the time, 24 / 7 and have every instant messenger program if you would like to chat more.
Dear We are bassically at system admin leave, i hope we can do it please contact us for further details like platform, support and delivery of project etc... we are looking forward to work with you.