SBS 2008 Sharepoint help desk modification

The task is to build/Modify a Web Part that can handle Computer Serivce Request. The Sharepoint template framework is based on Microsoft Sharepoint Template 3.0 - Help Desk. The Help Desk application template helps technician manage the process of handling service requests. technician members use the application template to identify a service request, manage identification of the root cause, and track solution status. There should also be contact management built in so technicians and managers can look up returning customers and customer history. The application template provides role-based dashboards displaying information relevant to customer. Managers and technicians can view the performance history,etc.

Microsoft have a Help Desk template but some features doesn't really what I want (need modify or permission re-assign)

There are 3 lists:

1. Customer(can add/modify/view service request, when login, the customer information will add into the service request automatically - view knowledge base / view support FAQ)

2. The Mamanger/admin (add/modify/view do excetly what the Microsoft's Help Desk features provided, assign the unowned Service Requests to technician,etc. )

3. The Technician (view service request owned by technician and can add service detail on the service request. Should have a Calendar to schedule the service. Add/modify/view knowledge and support FAQ)

4. Calendar should link back to technician's exchange calendar.

You should also pack the project as a ready to go .WSP file. Supplying all relevant installation procedures and

Beceriler: Sharepoint

Daha fazlasını gör: sharepoint help, task project management web based, sharepoint as a service, service technician, sbs admin, project schedule template, process technician, on desk, microsoft schedule template, microsoft project template, microsoft project schedule template, i need a computer technician, help desk technician, help desk procedures sbs, microsoft sbs help desk, modify sharepoint help desk web part, computer desk modification, help desk template modification, sbs 2008 sharepoint template, sbs 2008 sharepoint help desk, sharepoint knowledge base template sbs 2008, unowned service requests, add sharepoint template sbs 2008, sbs 2008 sharepoint help desk application, sharepoint help desk template

İşveren Hakkında:
( 0 değerlendirme ) Campbell River, Canada

Proje NO: #724964

Bu iş için 5 freelancer ortalamada $624 teklif veriyor


Hi there, I developed a help desk and ticketing system for the ict department of many human right oraganizations across uk using MS sharepoint and the templates. I am happy to deliver you the solution. regards

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Hi, I'm a web developer with 3 years experience with SharePoint and Silverlight and more then 5 years experience with ASP.net, C#, SQL...I'm also Microsoft Certified Developer. I have worked also with the following te Daha Fazla

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Hi, We, at PureApps LAB Technologies, have expertise in Sharepoint, ASP.Net (2.0/3.5), Ajax, SQL Server, ASP. We have handled various projects in different domain over diverse platforms. Why US • Our ability t Daha Fazla

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I have a total of 4 years experience on developing asp.net web sites, and 3 years work experience with sharepoint customized sites. I have worked extensively on Sharepoint 2007, and currently working on Sharepoint 201 Daha Fazla

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Hi, I am a web developer from Bangalre,India,have 3+ years of experience in web/windows [login to view URL] working on an applcaition developed on MOSS being migrated to SP [login to view URL] me know if i can work for you. T Daha Fazla

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