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I'm looking for an experienced SharePoint specialist to set up a Help Desk within Microsoft SharePoint. Key Requirements: - Implementing a ticket management system to handle all customer queries and issues efficiently. - Creating a user self-service portal with functionality for request form submissions. - Configuring a system for dashboard alerts to notify me when a request is submitted, instead of using email or SMS notifications. - Configuring role-based access controls to ensure that sensitive information is protected. - Implementing automated workflows to streamline the resolution process and improve efficiency. - Enabling support requests to be submitted through multiple channels such as teams,chat, email, and phone. - Creating customizable ticket categories and priorities to better manage different types of issues. - Implementing SLA (Service Level Agreement) management to ensure timely resolution of issues. Ideal candidates should have: - Strong expertise in Microsoft SharePoint. - Proven experience in setting up Help Desk systems. - Excellent understanding of ticket management systems. - Ability to create user-friendly self-service portals. The system should use Multi-Factor Authentication (MFA) for user authentication. The project should include comprehensive training sessions for all users. The ticketing system interface requires advanced customization. Please aim to complete the project within 1 month. The ticketing system interface requires advanced customization. Prioritize creating alerts for new requests, ensuring quick acknowledgment and response. Include real-time updates in the dashboard alerts. Please use our custom logo and images in the Help Desk interface.
Project ID: 38830696
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Active 1 yr ago
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10 freelancers are bidding on average ₹748 INR/hour for this job

Hey, I hope you're doing well. I review your requirements, and I can do this work. I have worked with Microsoft technologies for 9+ years and helped clients get the most out of SharePoint, PowerShell, PowerApps, Power Automate, PowerBI, Nintex, Microsoft Teams, .NET, and Office365 platforms. I will demonstrate my work once we connect. Bid value is just place holding, final budget will discuss after scope finalize. Regards, Hina
₹1,400 INR in 40 days
6.6
6.6

Greetings, With over 15 years of experience as a technology and business professional, I am confident that I can help you with SharePoint. I have a deep passion for SharePoint and have worked extensively with all versions, including SharePoint Online (Office 365). I have expertise in related Microsoft technologies such as Power Automate (Flow), Power BI, and Power Apps. By leveraging these tools, I have built comprehensive and integrated business applications that are robust and efficient. My proficiency extends to customization on SharePoint Server 2010/2013/2019 using Visual Studio C#, as well as implementing applications in ASP.NET with SQL Server Database integration. I also possess knowledge of Nintex Workflow, which further enhances my capabilities in workflow automation. I have had the privilege of serving as a Project Lead for prestigious organizations such as: -Ministry of Education Dubai, -Ministry of Social Affairs Dubai, -Public Portal for EmiratesAirlines, -Ministry of Finance Portal for the Diplomatic -Institute of Qatar, Office 365 Portal for LogicalOutcomes Canada. I firmly believe in following best practices and leveraging my extensive experience to guide organizations in avoiding common pitfalls. Come over and chat to discuss the deliverables and deadline. Rahim
₹575 INR in 40 days
4.7
4.7

Hello, Greetings!!! I am Microsoft SharePoint Certified partner having over 15 years of work experience on a variety of Azure Services, SharePoint & Office 365 projects and I am confident, I can achieve the results that you are asking for and I can complete your project on time and within your budget. I have a solid Work experience in Azure Services, Power Platform, Power App, Power Automate, MS365 , SharePoint Server CE/2019/2016/2013/2010, Powershell Scripting, Nintex, Asp .net, C#, Sql Server, React, Angular, Jquery, HTML5 Projects with More than 50 SharePoint projects and over 1k hours of work experience. Working and worked for top notch IT and government agencies as a SharePoint Expert. Allow me to showcase my skills & expertise for this requirement. Please let me know your convenient time so that we can discuss and start work. Looking forward to hear from you earliest convenience. Thank You. Sajid Khan S kype: sajidkhan2484
₹1,575 INR in 40 days
4.5
4.5

Hi Team, I have over 7 years of experience in designing and implementing advanced SharePoint solutions, including Help Desk systems. Core Skills • SharePoint customization and workflow automation • Creating ticket management systems • Designing user-friendly self-service portals • Implementing role-based access controls • Multi-Factor Authentication (MFA) integration • Advanced dashboard customization with real-time updates • SLA management for timely issue resolution • Configuring multi-channel support integration • Skilled in branding and custom design integration Case Study: Advanced Help Desk Solution for Financial Institution I successfully developed a SharePoint-based Help Desk for a financial organization. The solution included a self-service portal, automated workflows, and SLA tracking. Advanced dashboard alerts ensured timely issue acknowledgment, while customizable categories streamlined ticket management. To assist you effectively, I’d like to ask the following questions: 1. Would you prefer integrating any existing tools or systems into the Help Desk? 2. Could you share examples of ticket categories or priorities you currently use? As the project details require further discussion, I’ve placed a tentative bid. Let’s connect to provide the most accurate quote! Regards, Shashank
₹700 INR in 40 days
1.4
1.4

❇️PROFESSIONAL SUMMARY: As a seasoned Power Platform developer with a proven track record, I specialize in creating tailored solutions that meet precise client needs. My extensive experience encompasses designing and implementing customized apps and workflows that significantly enhance efficiency and align with strategic objectives. I have successfully completed over **20 high-impact projects**. ➡️**Note:** Some of my projects are confidential and not included in my public portfolio. I am more than happy to discuss these projects in detail during a meeting. Please contact me to schedule a discussion. ❇️LET'S CONNECT: I am dedicated to delivering exceptional solutions that exceed client expectations. I would be thrilled to discuss how I can help bring your vision to life with: ✅Custom Canvas Power Apps ✅Model-Driven Power Apps ✅Engaging Power Pages ✅ Efficient Power Automate Flows ✅Robust SharePoint Solutions ✅Innovative Website Designs Let’s explore how we can collaborate to achieve your goals.
₹575 INR in 40 days
0.0
0.0

I’m a data analyst with a strong background in helping businesses unlock insights from their data. Whether you need to analyze sales trends, improve operational efficiency, or build predictive models, I can help. Skills: Data analysis using tools like Python and SQL Expertise in data visualization with Power BI, and Excel Statistical analysis and predictive modeling Data cleaning and preparation Strong understanding of machine learning techniques (optional depending on your skill level)
₹575 INR in 30 days
0.0
0.0

Hello there, I have worked on a Help Desk systems recently and can help you implement a comprehensive ticket management system within SharePoint, allowing customers to submit requests through multiple channels like Teams, chat, email, and phone. I will create a user-friendly self-service portal, configure role-based access controls, and ensure automated workflows for efficient issue resolution. I will also set up a customizable ticketing system with categories and priorities, and implement SLA management and integrate Multi-Factor Authentication (MFA) for secure user access and provide real-time dashboard alerts for new requests and try my best to complete the project within 1 month with offer training for all users. Projects: Intranet SharePoint HRMS site Developed a SharePoint Intranet site for HR department |Sr. SharePoint Developer Featured News Section Employee Directory Top Banner Key Dates (Upcoming Events) Popular Resources Video Library Expense Reimbursement Functionality Leave Management Functionality Employee birthdays, Anniversaries, Employee awards & recognition I hope my skills are matching for your requirements and profile, please ping me at your convenience time so that we can go for further discussion. Regards, Navina
₹700 INR in 40 days
0.0
0.0

Hello, I am a Sharepoint and Office 365 developer, I got an application that solves your problem, can I show it to you and implement it on your Microsoft Sharepoint tenant Dm me if you are interested
₹575 INR in 40 days
0.0
0.0

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