Devam Ediyor

Email customer service for our software company

Overview

1. customer emails saying key does not work

2. you ask for the product key and the full item title of the product which they purchased.

3. you send this information to our supplier.

4. our supplier checks the key

5. if the key is ok, our supplier will tell you, then you tell them to use google chrome and google chrome only to visit [login to view URL]

6. if the key does not work, our supplier will issue you with a replacement.

7. you send replacement key and [login to view URL] to the customer.

other scenario

1. customer orders wrong software for wrong operating system.

2. you ask for the product key and the full item title of the product which they purchased, also ask which version they require.

3. tell our supplier which version you need.

4. our supplier will give you the key and add the cost to my bill

5. you will send the new key and download link [login to view URL] to the customer

next scenario

customer needs to reinstall on new computer

send them this link - [login to view URL]

customer does not know how to install

send them this link - [login to view URL]

Beceriler: Müşteri Hizmetleri, Müşteri Desteği, Shopify, Sanal Asistan

Daha fazlasını gör: customer support system, freshdesk, customer service software for small business, customer service software free, support ticket system, zendesk support, best customer service software, zendesk, please find proposal resolution department customer service company, customer service email samples, customer service email response samples, permanent email customer service, sample daily email customer service, email customer service freelance, send email list service software, email customer service projects, troubleshooting email customer service, customer service seo company, response email customer service, email customer service

İşveren Hakkında:
( 1 değerlendirme ) leeds, United Kingdom

Proje NO: #18017659

Seçilen:

kumarvishal510

Hi Sir/Ma'am, I'm ready to start the task. I can do your Email customer service for our software company task or any type of data entry, Data Mining, Data Processing, Excel, Web Scraping job perfectly and accurately Daha Fazla

£2 GBP / saat
(21 Değerlendirme)
4.6

Bu iş için 18 freelancer ortalamada £4/saat teklif veriyor

shosi

Hey :) I am interested in provide support to your customers. I already worked for few companies. I already work as a customer support for few Shopify stores. I know how to check orders and how to find find tracking Daha Fazla

£3 GBP / saat
(78 Değerlendirme)
7.0
empresssofy

Hi, I possess 9 years experience in providing virtual assistance services. I have worked with 4 stores on Ebay. Looking forward to your kind response. Best Regards, Sofia

£4 GBP / saat
(3 Değerlendirme)
2.3
AlexanderJordan

5 Years experience of B2B, B2C Calling, Customer Support and Sales dealing with top corporate and business heads via phone, email and chat client. On time and top of the line customer interaction via all modes of con Daha Fazla

£5 GBP / saat
(2 Değerlendirme)
2.0
£2 GBP / saat
(3 Değerlendirme)
2.2
Lee2133

Hi There I am an expert at this I was working for [login to view URL] . They sell Windows and office, I was providing tech support for them as well as chat.

£5 GBP / saat
(1 Yorum)
2.8
dataexplorer

"Hello, I'm ready to work with your current project. I would love to chat with you to know more details about your project . Price Negotiable. Normally we collect 95-98% personal emails and cent percent valid email. Daha Fazla

£3 GBP / saat
(3 Değerlendirme)
1.8
Jeremiah1992

Hi! My name is Jeremiah Rodriguez and I am from Philippines. English is our Second Language so I thought that I may be a big help for this position. I have worked with several Customer Service before and now handli Daha Fazla

£5 GBP / saat
(4 Değerlendirme)
1.3
£2 GBP / saat
(0 Değerlendirme)
0.0
sidda77

Hi there! I'm Sidda working as a technical support engineer at Google, India. My expertise is on call/chat/email support for NA, AU, UK, SG regions. Please reply if you're willing to hire me. Regards, Sidda

£5 GBP / saat
(0 Değerlendirme)
0.0
dexcas

Hi! I am tailor-fit for the role since I have the necessary experience and right attitude towards work. For years, I've been working for AT&T, Yahoo and the Singapore Stock Exchange as a Technical Support and Service D Daha Fazla

£4 GBP / saat
(0 Değerlendirme)
0.0
davidsmith20500

I am proficient in this field so kindly assign me this project and expect the best in a timely manner please

£5 GBP / saat
(0 Değerlendirme)
0.0
CenterSolutions

Hello my Name is Eric, Manager, and Owner of CenterSolutions, we are a call center Located in Mexico. I see you are looking for email customer support, Contact me I can provide you with the best agents for your job. Daha Fazla

£3 GBP / saat
(0 Değerlendirme)
0.0
ovwede2000

Hello there, I have gone through the brief Customer Service Course contained in your job description and now have a clearer understanding of how to handle your customer needs (Email Customer Service for Software Co Daha Fazla

£5 GBP / saat
(0 Değerlendirme)
0.0
BossyRain

Well I'm always online and can assist people what they need to do. Since I'm a n acting supervisor before I can explain everything as long I know the details on everything.

£3 GBP / saat
(0 Değerlendirme)
0.0
JC80

Respected Sir/Madam, I am Mousumi , a long time VA, I can take care of all your customer problem related emails. I stay online all day, I have no issue with working during GMT working hours. I can start as soon as you Daha Fazla

£2 GBP / saat
(1 Yorum)
0.0
thyaga8408

Hi there this is Thyagaraj from Bangalore India. I have experience working with UK energy process for customer service,

£4 GBP / saat
(0 Değerlendirme)
0.0
Vidallavarro

I am a highly capable professional with over 20 years of corporate administrative support / customer service experience. My background, along with my ability to learn quickly and efficiently, will enable me to be a val Daha Fazla

£5 GBP / saat
(0 Değerlendirme)
0.0