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I handle an active online shop and need every product question in our Instagram Direct Messages answered promptly, accurately, and in a friendly tone that matches our brand voice. The work is purely social-media based—no email or website chat—so you must be comfortable living inside the Instagram interface, switching between the Inbox and product catalog, and copying links or screenshots when needed. Typical queries involve sizing, color availability, shipping times, or simple care instructions. I will supply a concise FAQ, current stock sheet, and a short style guide; everything else comes down to clear communication and fast turnaround. My expectation is that messages received during agreed-upon hours are answered within 15 minutes, with short but complete replies that move the customer toward purchase or provide reassurance. Deliverables • Real-time responses to every incoming product question during the scheduled shift • Daily log summarizing common issues and any unanswered or escalated threads Acceptance criteria • 100 % of product questions acknowledged and answered within the 15-minute window • Tone aligns with the brand guide (friendly, concise, sales-oriented) • Escalations flagged immediately in the log If you already navigate Instagram Business Inbox with ease and understand customer-centric language, this will be straightforward work.
Proje No: 40040798
35 teklifler
Uzaktan proje
Son aktiviteden bu yana geçen zaman 2 ay önce
Bütçenizi ve zaman çerçevenizi belirleyin
Çalışmanız için ödeme alın
Teklifinizin ana hatlarını belirleyin
Kaydolmak ve işlere teklif vermek ücretsizdir
35 freelancer bu proje için ortalama $18 USD/ saat teklif veriyor

"Hello I hope you're doing well. I will help you grow your Instagram page. I create compelling content, enhance brand visibility, and drive engagement through organic and paid methods. With more than 8 years of experience, I’ve managed social media platforms including Facebook, Instagram, LinkedIn, and Twitter. My Social Media Management Expertise: ✔️ Content Strategy & High-Quality Content Creation ✔️ Audience Engagement & Community Building ✔️ Market & Competitor Research ✔️ Optimised Ad Campaigns (Facebook & Instagram Ads) ✔️ Visual Content Creation (Graphics & Videos) ✔️ Performance Tracking & Data Analytics Best regards, Raghav MA"
$15 USD 8 gün içinde
5,8
5,8

Hi there, Based on your brief, we understand the priority is fast, brand-aligned responses to product inquiries within Instagram DMs. At 8veer Consultancy, our social operations team specializes in real-time customer communication across native platforms, including Instagram Business Inbox. We’ll work within the provided FAQ, stock sheet, and tone guide to ensure accurate, reassuring replies—always under the 15-minute window. Daily logs will be maintained to track escalations, FAQs, and common friction points to improve response efficiency. Our experience supporting retail clients means we’re fluent in guiding users from curiosity to conversion with concise, customer-first messaging. We’re ready to begin onboarding and coverage within 2 working days. Best Regards, 8veer Consultancy
$25 USD 30 gün içinde
5,4
5,4

Greetings, I see you're looking for someone to manage your Instagram Direct Messages, responding to product inquiries in a friendly and timely manner. Your need for quick, accurate replies during agreed hours is clear, and I’m ready to help. With my experience in customer support and social media management, I can ensure that every question about sizing, colors, or shipping is answered promptly and aligns with your brand voice. I’ll dive into your FAQ and stock sheets to provide clear and concise answers that not only assist customers but also encourage them to make a purchase. Keeping a daily log of common issues will help identify trends and improve customer experience further. I’m comfortable navigating the Instagram interface and understand the importance of quick responses in driving sales. Best regards, Mehran Riaz
$20 USD 7 gün içinde
4,1
4,1

"Hello, Social media isn’t just about being seen—it’s about building connections that lead to growth. Me offers an end-to-end solution to make your brand stand out and engage the right audience, driving measurable results. Strategies for Success 1. Platform-Specific Content: Craft posts optimized for each platform—Instagram, X (Twitter), LinkedIn, and Facebook. 2. Storytelling through Visuals: Use compelling visuals, infographics, and reels that align with your brand identity. 3. Community Engagement: Actively engage with your audience to foster trust and drive conversations. 4. Trendspotting & Optimization: Stay on top of industry trends to keep content relevant and engaging. 5. Data-Driven Decisions: Continuously track performance to refine strategies for maximum impact. Working Plan 1. Week 1: Brand audit, competitor analysis, and goal-setting session. 2. Week 2: Create a content calendar with scheduled posts and themes. 3. Ongoing: o Daily post scheduling and audience interaction. o Weekly performance checks to ensure strategies align with objectives. 4. Monthly: o In-depth reporting with key metrics (reach, engagement, conversion rates). o Strategic review sessions to refine plans. Let’s partner to create a social media presence that makes an impact! Best regards, WebClaw IT Solutions
$15 USD 40 gün içinde
4,2
4,2

⭐⭐⭐⭐⭐ Valuable Client, CnELIndia, led by Raman Ladhani, can seamlessly manage your Instagram product inquiries to ensure timely, accurate, and brand-consistent responses. Our team is highly experienced in social media customer support and is comfortable navigating Instagram Business Inbox, cross-referencing product catalogs, and sharing links or visuals as needed. We will implement a structured approach: real-time monitoring during agreed shifts, immediate acknowledgment of incoming messages, and concise responses aligned with your style guide. Daily logs will track recurring queries, highlight escalations, and provide actionable insights for continuous improvement. With our focus on fast, friendly communication, we ensure every customer query is addressed within 15 minutes, enhancing engagement and driving conversions.
$20 USD 40 gün içinde
0,0
0,0

Dear employer , Pls worry no more for all you are looking for in an employee I’ve got you covered you needed someone to stay in your inbox professionally resonating your brand voice and style and keeping a formal replies to your audiences and customer, maintaining a timely zone and fast replies pls I am here and I have got you covered plus this job is what I love to do most , attending to peoples queries and interacting with people . Pls kindly reach out so we can discuss more on how my skills align with your goals
$15 USD 40 gün içinde
0,0
0,0

I have experience at a online event arrangement company as a program manager. I have experience on various social media platforms.
$15 USD 40 gün içinde
0,0
0,0

Hi, I have read the job description and I can work on this. I do use instagram and since this is something that can be done through the phone, it will be easier to handle. Looking forward to working on this. Thank you.
$10 USD 40 gün içinde
0,0
0,0

I am highly reliable, detail-oriented, and experienced in managing active online shops on social media. I can promptly and accurately respond to every product question in Instagram DMs while maintaining a friendly and brand-consistent tone. I am comfortable navigating Instagram, switching between Inbox and product catalog, and sharing links or screenshots as needed. You can trust me to provide professional, timely, and accurate support, ensuring a positive experience for every customer.
$13 USD 40 gün içinde
0,0
0,0

Dear Hiring Team, I am applying for the Instagram Direct Messages support position for your online shop. I have strong experience in social‑media customer service and I am fully comfortable using the Instagram Business Inbox to provide fast, friendly, and accurate product information. I am used to handling high‑volume messages and responding within strict time limits. I can confidently answer questions about sizing, color availability, shipping times, and care instructions while keeping a tone that matches your brand: concise, warm, and sales‑oriented. Switching between the inbox, product catalog, and stock sheets is part of my daily workflow, allowing me to give clear and reliable answers that help customers move toward a purchase. I am organized, detail‑oriented, and committed to meeting your 15‑minute response requirement with 100% coverage during scheduled hours. I can also prepare a daily log summarizing common issues and flag any conversations that require escalation. Fluent in English, French, and Malagasy, I bring a customer‑centric approach that builds trust and improves the overall shopping experience. I would be happy to support your brand and contribute to smooth, efficient communication with your customers. Sincerely, Mity Fitiavana Sylvania RAMAHARAVO
$15 USD 40 gün içinde
0,0
0,0

Hi there! I have over 10 years of experience in overseas sales of car navigation systems. This job is a perfect fit for me for the following reasons: I have extensive experience in international customer communication and excellent customer negotiation skills, ensuring customer satisfaction. I have a deep understanding of the needs of excavator customers and can help you adjust your marketing strategies and improve your products. I am good at using social media platforms such as Facebook, YouTube, and Instagram, so this will be no problem for me.
$10 USD 48 gün içinde
0,0
0,0

Dear Client, Good morning . How are you? I hope this proposal finds you well. I'M A CERTIFIED & EXPERIENCED EXPERT This is to inform you that I have KEENLY gone through your project description, CLEARLY understood all the project requirements as instructed in your project proposal and this is to let you know that I will perfectly deliver as desired. Being in possession of all stated required skills, (Customer Service, Digital Marketing, Content Creation, Instagram Marketing, Customer Support, Brand Management, Social Media Management and Social Media Marketing), as this is my field of professional specialization having completed all certifications and developed adequate experience in the respective field, I hereby humbly request you to consider my bid for professional, quality and affordable services that meet all your requirements. I always guarantee timely delivery and unlimited revisions where necessary hence you are assured of utmost satisfaction when working with me. Please send me a message so that we can discuss more and seal the project. THANK-YOU & WELCOME.
$50 USD 40 gün içinde
0,0
0,0

Hi! I'm really keen on your project and think I'd be a good match. I've got solid experience with online stores and managing Instagram Direct messages. I'm totally at ease with Instagram Business inbox, switching folders, checking product details, and sending links or screenshots. In my SMM role at SmartAds, I handled social media content, messages, product questions, and talked to customers. I've also run Instagram pages myself, so I know how to keep the brand's tone friendly and sales-focused. I promise: Quick, spot-on replies in 15 minutes during my shift Clear, friendly communication that matches your brand Confident answers on sizes, colors, availability, delivery, and care A daily summary of any open questions All product questions answered on time A pro attitude, responsibility, and attention to detail With my SMM and social media background, this role will come easy to me. I can start right away. I hope to work with you!
$20 USD 40 gün içinde
0,0
0,0

am a reliable and detail-oriented freelancer with strong skills in typing, content creation, HR tasks, and admin support, delivering high-quality work on time.
$20 USD 40 gün içinde
0,0
0,0

Saya berpengalaman kerja di retail jadi untuk menangani pertanyaan cust dan melayani cust sudah sangat sering saya lakukan
$20 USD 40 gün içinde
0,0
0,0

Hai, saya Davina. Saya rasa saya bisa menjawab pertanyaan pertanyaan yang akan diajukan oleh calon calon konsumen yang akan membeli
$30 USD 35 gün içinde
0,0
0,0

I have experience in customer service, administrative tasks, and basic accounting work. In my previous job, I handled payroll, monitored sales and expenses, checked customer information sheets, prepared receipts, and made sure all records were accurate. I’m very organized, detail-oriented, and I always make sure my work is correct. I can help with data entry, email management, customer support, and other admin tasks you need. I work responsibly, follow instructions well, and can be trusted with confidential information. Thank you for considering my application! I’d be happy to assist your team.
$12 USD 30 gün içinde
0,0
0,0

Hello! I’d love to support your online shop by managing your Instagram Direct Messages and ensuring every customer receives fast, friendly, and accurate product responses. I’m highly comfortable working inside the Instagram Business Inbox, switching between chats and product catalogs, and providing clear answers that guide customers toward making confident purchase decisions. With my background in customer service, social media handling, and e-commerce communication, I understand how crucial it is to maintain a consistent brand tone—especially when responding within tight timeframes. I’m very detail-oriented, quick to learn product information. Here’s what I can offer: • Real-time replies to all incoming DMs within the 15-minute window • Friendly, concise communication that aligns perfectly with your brand guide • Accurate answers on sizing, colors, availability, shipping, care, and more • Smooth navigation of the Instagram Business interface, including sending product links, photos, and screenshots • A daily summary log of common questions, escalations, and unresolved threads • Strong sense of urgency and customer-centric language that keeps shoppers engaged You can expect reliability, professionalism, and a positive attitude while I represent your brand. I’m ready to start immediately, and I’ll be happy to review your FAQ, stock sheet, and style guide to fully match your tone. Looking forward to working with you!
$10 USD 40 gün içinde
0,0
0,0

Hello! I am new on this platform, but I am a fast learner and highly committed to delivering quality work. I can manage Instagram Business Inbox responsibly, reply quickly, follow your brand tone, and provide clear and friendly product answers. I will maintain the 15-minute response rule and update daily logs properly. I am active, honest, and ready to start immediately.
$12 USD 40 gün içinde
0,0
0,0

At First i have done my masters From Sales & Marketing I’m the best fit for this job because I respond quickly, communicate clearly in a friendly sales-oriented tone, and confidently manage Instagram Business Inbox to deliver accurate product support and a smooth customer experience.
$20,20 USD 12 gün içinde
0,0
0,0

Surabaya, Indonesia
Ara 6, 2025 tarihinden bu yana üye
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