I have been happy with Kayako ESupport V3, but I would like a small enhancement on KB and News articles:
* Facebook Like/Share button - I would also like a Facebook Like/Share button without the comments box, for users to spread the word. It must show on the users Facebook wall the name of the article and link directly to that article in question. And maybe a Tweet option also.
*Previous knoweldge of Kayako and Facebook applications are a must*