Responsible for daily operations. Centralized data center for item processing for its subsidiary banks. To include keying and balancing all incoming branch capture and inclearing work. Process incoming Fed returns, charge backs and outgoing returns, related reports and customer notices for assigned banks.
DUTIES AND RESPONSIBILITIES:
•Reconcile general ledger for assigned banks daily. Will pull and print general ledger report daily and review and identify the entries on the report. Receive documentation from the Federal Reserve or Endpoint Exchange on adjustments. Create and monitor adjustments ensuring they clear properly. Update spreadsheet of carrying items daily and reconcile to general ledger balance.
•Monitor adjustments for collectability. Once determined collectible, continue to monitor. Once determined uncollectible, obtain authorization from operations officer then process write-off - this should occur within 90 days.
•Work assigned incidents daily to find resolution within the established service quality standard time frames. Submit change orders for all changes made to network systems and actively work assigned tasks to complete change orders in a timely manner. •Correct all necessary errors to customer accounts or adjustments to customers daily.
•Enter proof suspense entries and deposit corrections while balancing with minimal errors. Print all preventable errors and give to supervisor.
•Print customer notices, check for accuracy, and deliver to mail room for same day mailing. Process late return items and send cash letters to Fed within 24 hours of request.
•Pull fax and/or e-mail notifications from banks to ensure that all runs are worked.
•Interact with accounting to process entries for them as needed.
•Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.
•Minimum of three years of bank item processing or similar or related experience is required.
•Minimum 10-key speed of 150 key strokes per minute (9000 key strokes per hour).
•Basic knowledge of exception item processing is preferred.
•A High School Diploma or equivalent is required.
KNOWLEDGE, SKILL, ABILITY:
•Good overall knowledge of item processing.
•Effective problem solving skills.
•Ability to communicate effectively with people both verbally and in writing (listens and understands problems and assist customers as needed).
•Must have the ability to work well under pressure and work quickly and accurately.
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