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Customer Service for B2B Software Company

$25-50 USD / hour

Kapalı
İlan edilme: 5 yıldan fazla önce

$25-50 USD / hour

Tavant Technologies is looking for a customer support specialist to help our 10,000+ customers solve problems and better leverage our software. This role will manage support across our SaaS companies and will be responsible for proactive communication such as announcing new features and managing our email newsletter. This is an independent contractor role with the Tavant Technologies, requiring 5-6 hours per week on average. Responsibilities: • Answer customer support inquiries via email • Add frequently asked questions and support documentation • Provide feedback & bugs reports to the development team • Be communicative and responsive via email and chat on a daily basis • Learn the ins-and-outs of our products • Write new product & feature announcements Qualifications: • You enjoy helping people. • Prior support experience is a plus (1-2 years) • You are a problem-solver, looking for the most simple solution to a problem • You can work Independently but also are a team player • Shows empathy and understanding of customer concerns • Ability to recognize customer needs • Ability to speak and write clearly and accurately
Proje No: 17576417

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17 teklif
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Son aktiviteden bu yana geçen zaman 5 yıl önce

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17 freelancers are bidding on average $32 USD/ saat for this job
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Hello, Have understood the description provided , but need to clarify some points. So please click Chat button to send me a text message whenever you have time to discuss. At present I am putting a placeholder bid as the amount field is compulsory to submit this proposal. Thanks & Regards Hire Tech Experts
$42 USD 10 gün içinde
5,0 (7 değerlendirme)
6,4
6,4
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Hello, I would like to take this assignment. I am having 14 years of experience on web development, deployment and project management. Below are my core technical skills •ASP.Net /HTML/CSS/JavaScript/JQuery •C# and VB.Net SOLID Design Principles •MS SQL, AZURE SQL, MySql and non-relational databases like Azure Table storage, Azure Document Db and MongoDb •Entity Framework (Database first, Code first and OData) •Azure Service Bus, N Service Bus and Azure Service Fabric •AWS: EC2/S3/Elastic Beanstalk/RDS/LightSail •Restful API Development (using C#) and deployment on cloud •Team City and Octopus Server for Continuous Integration and deployment •VSS/TFS/GitHub/SVN/Bitbucket/VSO •Agile/Scrum/Kanban/Zendesk •JIRA/Confluence •Unit tests using nUnit and xUnit framework •Integration testing •Acceptance/ Behavioral testing using SpecFlow •API Authentication using JSON web token •JSON format for information exchange •Domain Driven Design (DDD) •Command Query Responsibilities Segregation (CQRS) •Owin Web hosting •QuartzNet for Cron job •SSRS and Crystal Reports •Integration and implementation of Carrier(DHL, UPS, FedEx,TNT) APIs in the ASP.Net application •Integration and implementation of payment gateway(PayPal, PayUMoney) APIs in the ASP.Net application Working on tools like: Zendesk, Autofac, AutoMapper, SeriLog, Elastic-Search, Kibana, RoboMongo, RabbitMQ, TopShelf Looking forward for further discussion and to start. Best Regards
$30 USD 40 gün içinde
5,0 (1 değerlendirme)
1,7
1,7
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Finally something that suits me perfectly. A quick look into my linkedin Profile would help you understand my experience and background with customer service. I have gone through the requirement, I am already doing this for an ecommerce company here in India who is very happy with the services. Infact I have been mentioned in more than one 5 star reviews of the client because they loved the way I responded to their critical concern. Its free to chat so why not we spend exactly 5 minutes so you understand my capabilities and I understand more about your expectations? Sounds fair?
$44 USD 40 gün içinde
4,8 (1 değerlendirme)
1,5
1,5
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Hello! My name is Alaa, and I understand that you need a freelancer to help you with your Customer Service for B2B Software Company. I read the Responsibilities&Qualifications thoroughly, I am very interested in being your assistant. I believe that I will fulfill your requirements, and perform very well in this position. I am willing to do a sample of the work before you hire me. Here is my background: I have worked as a personal assistant several times before. I am a very responsive, committed, organized, and detailed person. I worked as a full time communication engineer for more than 12 years for a telecommunication company that deals with hundreds of thousands of customers. I am used to manage emails, work on MS Word, power point, and Excel, whether it is for data entry, organizing data, or analyzing data. And my position included customer support. I also worked in a charity association since 2008, and dealing with people's need wan one of my main duties. I am an intelligent, flexible, multitask-er, fast learner, and an advanced user of Internet. I am very good in searching the web for gathering information, and I have excellent communication skills. I can work as an individual and as a team leader or as a team member. Please contact me for further information. I hope I can be the right person for you.. I will be waiting for your kind responses. Best Regards. Alaa
$25 USD 20 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
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Hello, my name is Dearna. I am an Albanian and Italian native speaker and I am fluent in Spanish and English (+ a good knowlwdge of French). I like to help people, I am a quick learner and I am able to work indipendently as well as a team player. Moreover, I am a reliable and hardworking person, detail-oriented, well organized and I have good communication skills. I think I can be a good fit for this project. Hope to hear from you soon. Kind regards, Dearna Sulonjaku
$27 USD 40 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
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I am a member of Association Certified Chartered Accountants with over 9years in accounting and financial analysis, I have previously been involved in the process of ERP implementation.
$25 USD 10 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
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FGS offers a one-stop data management solution that allows you to combine all of your data needs such as data mining and data cleansing in one place - all with cost-effective rates that can help you improve the bottom line by cutting costs. We're a registered multinational company located in the United Kingdom under No.# SC572220, we ensure sustainable quality focused standards. Check our website at www dot fgsltd dot com Or contact us at + Four Four One (Zero) Seven Five Eight Three four Four Seven Seven Three Three
$25 USD 40 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
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I am new here and looking to get a project immediately. I have years of experience in different domains. Please check my profile. I have been working in the similar profile. I love assisting people and resolving problems. I have also been worked with development team for bug reporting and feedback. Looking forward to do business with you...
$25 USD 40 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
Kullanıcı Avatarı
Hello We have our own team of Customer Service Specialists including Tech Support and we would like to establish a collaboration. We provide simply high CS skills with great English skills that work solely on US timezones. No more cheap candidates, low English level, and 3rd world country candidates that are not serious. Let's have a chat via Skype! Looking forward!
$41 USD 40 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
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Hi We have been in this industry for more than 7 years and This is my first time on this site and hence you can see that we do not have any ratings/testimonials to show you. I can assure you that if you work with us once, you will be happy with quality of our service. We specialized in Software development, Technical support, Customer Support, BPO, Data Entry Please do drop your contact details, To share the portfolio of our Centre.
$25 USD 40 gün içinde
0,0 (0 değerlendirme)
0,0
0,0

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United States
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Ağu 15, 2018 tarihinden bu yana üye

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