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2nd Level Support Professional (Amsterdam) - 1 year project

We are seeking a 2nd Line Support Professional to support the client environment and help users to find solutions to their technical issues as well as monitoring the servers, network, PCs and peripherals.

The technologies supported include Microsoft desktop operating systems including Windows 7, Servers, OS and Office Suite and Citrix. We are seeking someone with strong communication skills who always puts the user first; you should be well presented and comfortable working in business attire. A list of duties/experience/skills for this role is shown below:

Key responsibilities:

• Provide 1st line remote and desk side support services to end users.

• Troubleshoot PC related problems either via phone, remote tools or desktop support.

• Work to Service Level Agreements (SLA’s) in pressurised environments.

• Familiar with building, configuring and troubleshooting PC hardware components.

Behavioural skills required:

• Individual must be well spoken, have good customer facing skills and be well presented.

• Demonstrates independent and pro-active thinking

• builds effective relationships both within the team and across the business and Professional Services

• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices. Must be able to work alone and unsupervised, taking the initiative when necessary.

Technical skills required:

• Must have good working knowledge of Windows operating systems. (XP and Windows 7)

• Must have experience working in a Service desk environment.

• Working knowledge of current and legacy hardware platforms. Familiar with building, configuring and troubleshooting PC hardware components.

• Working knowledge of MS Office up to and including 2010.

• Knowledge of TCP/IP standards and networking.

• Active directory and Exchange – administration

• Knowledge of ITIL and experience of working within an ITIL environment.

• Must have the capability to replace components on desktop PC’s. Hardware experience in printers and laptops would be preferable. An HP APS accreditation would also be preferable.

• Lotus Notes or Apple MAC experience would be an advantage.

Experience & Qualifications:

• Minimum 2+ year of experience in 1st Line Support

• Experience in MS Operating Systems, Mobile Technologies and Citrix environments

• Ideally, you will be aiming to gain Microsoft accreditations and progress technically.

Beceriler: Aktif Dizin, Microsoft Exchange, Ağ Yönetimi, Sistem Yöneticisi, Windows Sunucu

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İşveren Hakkında:
( 0 değerlendirme ) Germany

Proje NO: #16304531

Bu iş için 34 freelancer ortalamada €17/saat teklif veriyor

sohailhost

I am certified in MCSE 2012, Have more than 12 years of System Administration. I am systems administrator with over 12 years of experience managing server infrastructures and data-center operations across multiple pla Daha Fazla

€13 EUR / saat
(26 Değerlendirme)
5.3
hummerx

I can help you with this task. I am a full time freelancer and you can expect complete dedication. If you are interested, please contact me. Thank you!

€12 EUR / saat
(8 Değerlendirme)
3.6
€17 EUR / saat
(10 Değerlendirme)
3.7
WambuiEl

Over 7 years of customer/desktop support and system admini I have an ITIL certification V3 and business process improvement from Kaizen. experience with supporting and configuring lotus notes client and server MCI Daha Fazla

€16 EUR / saat
(4 Değerlendirme)
3.8
dominiccris

Iam an experience Network Engineer. Primary Skills: CISCO NETWORK ENGINEERING, CISCO ASA, CISCO MERAKI, FORTIGATE, MIKROTIK ROUTER AND NETWORK SECURITY. Iam Interested in your Project Please send me a Details so we can Daha Fazla

€16 EUR / saat
(6 Değerlendirme)
2.4
nimaljayasekera

Hi, I am a Senior Systems Engineer with 8 years experience. i am also MCSE certified, with a BSc degree in computing. I have plenty of experience in Service Desk environments.

€18 EUR / saat
(2 Değerlendirme)
1.4
surendralg

I am an MCSE certified engineer with experience over a decade, having Expertise in are Exchange, Server infrastructure, Identity Management, Desktop Automation - I have also worked with Help-desk of various compani Daha Fazla

€20 EUR / saat
(1 Yorum)
1.4
€16 EUR / saat
(1 Yorum)
0.6
kash2710

Hello Sir, I do have 12 years of experience in technical support and have worked for companies like IBM, Dell, Wipro. I have sound knowledge in router configuration, creating users, setting rules and also other tec Daha Fazla

€16 EUR / saat
(1 Yorum)
0.0
pareshsutar2090

We have good quality support desk with ticketing system and monitoring. Also we have good strength industry professionals who already came from windows and server background. Trust us , we serve you better

€15 EUR / saat
(0 Değerlendirme)
0.0
€12 EUR / saat
(0 Değerlendirme)
0.0
varunk2998

A proposal has not yet been provided

€14 EUR / saat
(0 Değerlendirme)
0.0
heng208

I been as IT Support around 12 years to support end users with monitor company server, networking and help users to resolve technical issue with phone and remote tool (Team viewer) for solve it remotely. I have own tea Daha Fazla

€16 EUR / saat
(0 Değerlendirme)
0.0
aisstech2016

A proposal has not yet been provided

€22 EUR / saat
(0 Değerlendirme)
0.0
ahmokhtari

Extensive experience in managing full spectrum IT infrastructure, virtualization systems, data centres and server rooms towards delivering top-notch availability as well as performance. Skilled in spearheading end-to-e Daha Fazla

€22 EUR / saat
(0 Değerlendirme)
0.0
vdpslot

hi I looking second line vacancy. I have experience with selected platforms and infrastructure. p.s. my experience in troubleshooting fixing and deep network knowledge will be bonus for your project ;-)

€15 EUR / saat
(0 Değerlendirme)
0.0
bartnoordsij

I have 1.5 years experience helping a couple dozen colleagues and customers solving both mundane and challenging hardware/software issues (1st line only). I like solving problems and like to go the extra mile to make s Daha Fazla

€40 EUR / saat
(0 Değerlendirme)
0.0
vmaheen

I have 15 years working experience in Technical support field including 10 years IT help desk support for a large multinational company.

€16 EUR / saat
(0 Değerlendirme)
0.0
€16 EUR / saat
(0 Değerlendirme)
0.0
loveland012

A proposal has not yet been provided

€20 EUR / saat
(0 Değerlendirme)
0.0