Experienced L2 Support Technician Needed

@ExpertNetworkEng

Hello, I’m a Senior Network & Security Engineer with 10+ years of hands-on experience designing, implementing, and migrating enterprise and service-provider networks. I specialize in Network Security, SD-WAN, routing & switching, enterprise wireless, and secure network architecture, helping companies modernize legacy networks, improve reliability, and reduce WAN costs. Core expertise: - Firewalls & Security: FortiGate, Palo Alto, Cisco ASA / Firepower IPsec & SSL VPN, site-to-site, remote access, policy design - Routing & Switching: Cisco ASR/ISR, Catalyst, Nexus, Juniper Routers (M10, MX 960) and SRX 500 (BGP, OSPF, EIGRP, IS-IS, MPLS, VLANs, STP, HSRP/VRRP) Enterprise LAN & campus design - LAN Switching (Multi-Vendor): Cisco, Juniper, Meraki, HP, Aruba, FortiSwitch Access/core design, redundancy, QoS, segmentation - Enterprise Wireless: Cisco WLC & APs, Cisco Meraki Wi-Fi, Ubiquiti, Aruba Wi-Fi, FortiAP Coverage design, roaming, security, troubleshooting - SD-WAN: Fortinet SD-WAN, Cisco SD-WAN (Viptela), Cisco Meraki (hub-and-spoke, MPLS + Internet, segmentation, HA, traffic steering) - Cloud & Hybrid Networking: AWS / Azure / GCP Site-to-site VPN, routing integration - Network Automation: Python Certifications: CCIE Enterprise Cisco Certified Specialist – Enterprise SD-WAN Implementation CCNP Data Center CCNP Security Juniper JNCIA-Junos, JNCIA-Cloud If you share your current setup and goal, I can propose a clear and practical solution. Best regards,

@mnomanrajput

With a decade's worth of experience in the IT industry and as Cisco CCNA and CCNP-certified, I believe I offer exactly what you need for your L2 support role. I’ve honed my technical skills in network administration, server management, and security solution designs, allowing me a deep understanding of not just L2 support protocols, but also complex network infrastructure, including LAN/WAN, VPNs, and server environments. My proficiency extends to hardware as well - an aspect often overlooked yet crucial for a competent L2 technician. I’m well-versed with internal components like motherboards (even handling MBD issues), chipsets, and peripherals. Apart from this, Active Directory and Group Policy have been my administrative forte. Above all else, my extensive experience has helped develop what I call the ‘L2 mindset.’ Over the years, I've learned to prioritize multiple high-priority tasks while maintaining excellent analytical skills conducive to root cause analysis (RCA). Lastly, as an effective communicator and communicator pitchfectly bridging between end-users and L3 teams

@zulqrn

Hi there, I'm a System Engineer with 7 years of hands on experience in Server, Network, Firewall, AWS, Virtualization, Google Workspace, Scripting, Migrations, Office365 & IT Support. I would love to get this opportunity. Please drop me a text in chat box to discuss further. I hope to talk to you soon. Thank you!

@srinivasu9

I am Also From Hyderabad...!!! With over 16 years of deep experience in IT infrastructure and cloud technologies, I bring a strong track record of delivering secure, scalable, and high-performance solutions for businesses of all sizes. I hold multiple industry-leading certifications, including Microsoft MCSE (2012 R2), O365, Hyper-V, GCP, and Azure Virtual Desktop (AZ-140). My expertise spans AWS, Azure, Linux, Windows Server, Active Directory, Exchange Server, Lync Server, DNS, DHCP, SCCM, VMware, and enterprise networking. This diverse technical background allows me to design and support complex environments with confidence and precision.

@ervishalkrmishra

Hi, I have a great experience in L2 and L3 support, please ping me to discuss more about this opportunity, I am immediately available

@ritilink

Hello, I work as L3 Support with strong hands-on experience in network troubleshooting and escalated issue handling. I specialize in diagnosing and resolving complex LAN/WAN, VPN, routing, switching, and connectivity issues that L1 teams are unable to fix. i have been working in such dynamic environment since last 10 years. I focus on root cause analysis, using logical troubleshooting and network tools rather than temporary fixes. I have solid experience with network devices, OS-level networking, Active Directory environments, and coordinating with L3 teams when deeper network issues are identified. I can efficiently handle high-priority network incidents, provide remote/on-site support, and document solutions to improve L1 resolution rates. I’m confident I can add value with my network-focused L2 expertise and practical approach.

@srikaantp11

With a decade of experience in technical troubleshooting under my belt, I am confident to say that I bring a unique skill set and approach to the table. As an L2 Support Technician, my goal is not just to find a quick solution, but rather identify and address the underlying problem to prevent future recurrences. This "L2 mindset" sets me apart as it ensures superior issue resolution that extends beyond mere fixes. I've acquired an extensive range of hardware, software, and network knowledge over the years, making me adept at troubleshooting complex issues and conducting advanced analysis where required. Additionally, my comprehensive understanding of infrastructure (LAN/WAN), VPNs, hardware (MBD), Active Directory, among others aligns perfectly with what's needed for this role. Apart from being technically sound, effective communication is another strength I bring with me. A crucial aspect of L2 support is acting as the liaison between end-users and developers or engineers resulting in efficient bug fixes. With this role being multifaceted from on-site assistance to remote troubleshooting; my proven track record of providing clear and constructive user support will keep clients satisfied. I am confident that my ability to positively contribute to this team-oriented position makes me the right fit for this important role.

@arunp128

I am an experienced L2 IT Support Engineer with 7+ years of hands-on experience supporting enterprise users, servers, Office 365, and network infrastructure. I have worked in production environments where downtime is not acceptable and issues must be resolved fast and correctly. I specialize in: Windows Server (AD, DNS, DHCP, GPO) Office 365 (user setup, licensing, mail, Teams, OneDrive) Network troubleshooting (Wi-Fi, VLANs, IP, switches, firewalls) Remote support & endpoint management Ticketing systems: Zoho Desk & Mediware CRM Incident, request & escalation handling (ITIL based) I have supported 250+ users across multi-site networks, resolving issues related to: Login & access problems VPN, Wi-Fi & connectivity Outlook, Teams & OneDrive Printers, applications & OS Server and network outages I don’t just fix symptoms — I find the root cause and ensure the issue does not repeat. If you need a reliable L2 engineer who can work independently, handle escalations, and keep your users productive, I am ready to help. Let’s discuss your environment and I can start immediately. Best regards, Arun

@dpitadmin

Hi, I have 15+ years of hands-on experience in L2/L3 technical support, handling escalated issues related to Windows Server, Active Directory, Office 365, LAN/WAN, VPN, and end-user systems. I regularly work on advanced troubleshooting, root cause analysis (RCA), OS-level issues, and system configuration problems that L1 teams are unable to resolve. I can provide reliable remote L2 support, including incident resolution, documentation, and coordination with higher-level teams when required. If on-site support is needed occasionally, we can discuss scope and feasibility. I focus on delivering the right fix, clear communication, and stable long-term solutions. Looking forward to discussing this further.

@Threemmm

Dear Sir/Madam, My name is Nanda Maldini, an L2 IT Support Engineer specializing in advanced troubleshooting, infrastructure support, and root cause analysis. I provide Level 2 IT Support services to resolve technical issues escalated from L1 Helpdesk, both remotely and on-site. My responsibilities include diagnosing and fixing OS, hardware, network, and software issues, performing root cause analysis to prevent recurring problems, handling LAN/WAN and VPN connectivity, and supporting Windows environments including Active Directory and Office 365. I also conduct hardware diagnostics and replacement, malware removal, and create technical documentation to improve L1 efficiency. I am experienced in managing high-priority tickets and communicating effectively with end users and L3 teams when deeper escalation is required. Pricing starts from INR 12,500 up to INR 37,500, depending on scope, complexity, and support duration. I would be happy to discuss your requirements and tailor my services to your needs. Kind regards, Nanda Maldini L2 IT Support Engineer

@mrsachinss

I have hands-on experience providing L2 technical support, including advanced troubleshooting, OS configuration, hardware diagnostics, and resolving complex network issues. I am skilled in Active Directory, Group Policy, O365 administration, VPN support, and RCA documentation. My approach focuses on quick analysis, clear communication, and delivering reliable long-term fixes rather than temporary solutions. I can take ownership of escalated tickets, work closely with L1 teams, and ensure smooth, efficient resolution of critical issues.

@faraza526

Hi, I am an experienced L2 Support Engineer skilled in handling escalated tickets that require advanced troubleshooting, logical diagnostics, and root cause analysis (RCA). I have hands-on experience with OS-level issues, hardware failures (including MBD and peripherals), and complex software problems across Windows and Linux environments. I am comfortable working via secure remote access, performing break-fix troubleshooting, and documenting fixes clearly for your internal records and L1 team. I take an analytical, calm, and methodical approach—especially when managing high-priority incidents. I am available for ongoing support and can align with your SLAs and escalation workflows. Best regards, Faraz Ahmad L2 Support Engineer

@sabschaks

L2 Support Technician to strengthen technical support operations, improve incident resolution times, and enhance overall service quality The L2 Support Technician will be responsible for resolving escalated technical issues that cannot be handled by L1 support. The scope includes system troubleshooting, root cause analysis, system monitoring, and collaboration with internal teams and vendors. Key Responsibilities • Resolve escalated incidents and service requests from L1 support • Diagnose and troubleshoot hardware, software, network, and system issues • Perform root cause analysis and implement permanent solutions • Monitor systems and proactively address potential failures • Maintain accurate technical documentation and knowledge base articles • Assist with system updates, patches, and deployments • Ensure compliance with SLAs and IT service management standards • Provide guidance and support to L1 technicians Benefits to the Organization • Faster resolution of complex technical issues • Reduced downtime and recurring incidents • Improved end-user satisfaction • Better workload distribution across support tiers • Enhanced documentation and knowledge sharing

@abhayjain429

I have a ongoing experience of 4 years with L3 support for google Cloud Platform with a networking experience.

@sitaram5144

Hello, I’m an experienced L2 Support Engineer with 12+ years of hands-on experience handling escalated issues beyond L1 support. I specialize in advanced troubleshooting, break-fix incidents, and root cause analysis across OS, hardware, and network environments. I regularly resolve complex issues involving Active Directory, Group Policy, Office 365, LAN/WAN, VPNs, and hardware faults, and I document solutions clearly to improve L1 knowledge bases. I’m comfortable managing multiple high-priority tickets and acting as a bridge between end users and L3 teams when deeper investigation is required. I focus on fixing problems correctly and permanently, not just temporarily. Best regards, Sitaram Banskota

@Narayanaraob

With my extensive experience in network and system administration, backed by a steady skill set in Active Directory and Network Administration, I am more than prepared to shoulder the complex challenges that come with L2 support. From resolving break-fix issues to conducting a Root Cause Analysis (RCA), I exhibit an analytical mindset. I'm accustomed to thinking at depth, looking for long-lasting solutions rather than quick fixes.