Require Onsite LEVEL 1/Band 1 IT Support/Technician(PRMGT1971)

This is a new project of our Client HCL - Rockwell and we have new opportunity as per below site address & we need onsite Level 1 IT support here. It would be basic level 1 Desktop Support activities. We need confirmation on the costing for Per Hour, Half Day, Full Day. I would also want to point out that the expense of travel is not included in this project.

Site Address:-

• Site 1 - Rockwell Samsung Automation Biz B/D 4th F1 Taegu Industrial Materials Complex Town Sangyok-

dong Puk-gu DAEGU 702-012.

• Site 2 - 477 Bora-ri Giheung-Eup Yongin City Gyeonggi-do.

• Site 3 - Rockwell Samsung Automation 5th Floor Gwangiu Trade Center 1589-1 Woosan-dong Gwangsan-

gu GWANGJU 506-721.

• Site 4 - 3rd Floor IP Pavilion 1477 U-dong,BusanCity, HAEUNDAE-GU.

• Site 5 - 507 Donghae Officetel 1-Dong Shinjung-Dong 167-15, Ulsan.

• Site 6 - 430 Nonhyun-ro Gangnam-gu SEOUL

SLA: -

• 4 hours response on-site Same Business Day (SBD)

• Next Business Day (NBD)

• 2 Business Days (2BD)

Language Required: - Bilingual, needs to be fluent in English & Korean

Skill Level: - Level One

High level Scope of Work: - Dispatch sites & Scheduled Visit

Service Requirements Dispatch Support


HW Break Fix Yes

Desk Side Support/Laptop Support Yes

Data Backup/restore Yes

End user computing Support Yes

Hands & Eyes Yes

Network Hands & Eye support Yes

Executive Support Yes

Phone/Meeting Room services Yes

Printer Support Yes

Mandate Requirements:

For the Project

• Partner engineer should be direct employee of partner and not freelancer/engineer from other


• Engineer should have minimum 18 months of experience as deskside support engineer and fluent in local

language and English.

• Remote training and onsite training will be assigned to the Engineers. All the training assigned must be

completed as soon as they are assigned.

• All the technician should have access tools Basic Tool kit/ Laptop/ Console cable & Cell phone for


• Technicians that perform the maintenance, installation and testing of Equipment are certified by the manufacturer (preferable) or with similar experience levels to perform maintenance, installation and test for the applicable equipment.

Beceriler: Teknik Destek, Field Technical Support

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İşveren Hakkında:
( 0 değerlendirme ) Navi Mumbai, India

Proje NO: #32071794

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