Call center performance measures - definition, measurement & targets

Please refer to the attached document. In your response please demonstrate that you have (a) in depth knowledge of the latest call center industry research - specifically related to measuring and monitoring performance, and (b) practical experience implementing performance measures in 200+ seat call centers.

Please also attach an example of a report that you have recently produced.

Beceriler: İş Analizi, Çağrı Merkezi, Rapor Yazma, Araştırma, Teknik Yazı

Daha fazlasını görün: writing definition, writing centers, writing center, the writing center, technical writing definition, produced of writing research, definition writing, definition of writing, definition of technical writing, call center industry, measurement, industry research report, call center experience, report writing performance, writing technical call centers, performance measurement, performance report writing, writing call center, technical call center, report definition, research definition, quality check call center listens call recordings, pay performance call center, experience call center environmentworked call centers, call center script call audio

İşveren Hakkında:
( 8 değerlendirme ) New York, United States

Proje NO: #6498045

12 freelancers are bidding on average $231 for this job


Hello! I am experienced and professional writer with over half thousand reviews on this website. I have all the required skills and I would love to do this report for you, please reply back to discuss further. Thank yo Daha fazlası

in 5 gün içinde260$ USD
(259 Değerlendirme)

PMP certified project manager, MBA in marketing and professional business consultant, market researcher and analyst in the field of project management, marketing and branding, HR, operations, real estate, finance, lega Daha fazlası

in 10 gün içinde263$ USD
(115 Değerlendirme)

A proposal has not yet been provided

in 4 gün içinde245$ USD
(122 Değerlendirme)

Quality writer at your service,please consider my bid for high quality work on time. Hi, Are you little worried and finding freelancer for your task, i am here to deliver beyond your expectations. Award me project with Daha fazlası

in 4 gün içinde250$ USD
(136 Değerlendirme)

Hey, If you want your content to be original, creative, and unique then I can assure you the high quality work enriched with creativity. My research skills are highly commendable and writing is my passion. I am very mu Daha fazlası

in 3 gün içinde157$ USD
(58 Değerlendirme)

In my understanding, This project is best suited for technical person rather writers only. Expert IT professional is here with more than 06 years work experience. I wrote several technical [url removed, login to view] copy paste wo Daha fazlası

in 3 gün içinde120$ USD
(61 Değerlendirme)

Hello, am sure i can help you in completing your report. Kindly message me so as to discuss further on the project. Regards

in 3 gün içinde147$ USD
(53 Değerlendirme)

Senior Technical Writer responsible for writing detailed descriptions and technical documents for content and thought presentation. Good organizational skill; demonstrated ability to document complex processes and deta Daha fazlası

in 10 gün içinde277$ USD
(7 Değerlendirme)

A proposal has not yet been provided

in 4 gün içinde400$ USD
(23 Değerlendirme)

I have 5 years of experience working for TRG in the USA, I was in the Quality assurance department working as the head of department. My main responsibility was to develop Process manuals, core reports and excel based Daha fazlası

in 3 gün içinde300$ USD
(7 Değerlendirme)

A proposal has not yet been provided

in 3 gün içinde222$ USD
(7 Değerlendirme)

Dear Sir/Madam, I grew up in one of the global delivery centres of IBM. I started when the centre was opened for the first time. I started on the phone, then quality and process mentor, quality assurance for special Daha fazlası

in 5 gün içinde350$ USD
(2 Değerlendirme)

Hi, I am a project analyst and majorly work on Business process implementation/Improvement and new product/feature identification and launch related assignments. The work involves regular scope and scalability scope id Daha fazlası

in 10 gün içinde166$ USD
(3 Değerlendirme)

Hi, I bumped into your Company and I find it interesting. I'm wondering if we can best help optimize and maximize what you already successfully do. I am Vince - COO of KallFly, an On-demand Contact Center Marketpla Daha fazlası

in 3 gün içinde155$ USD
(0 Değerlendirme)