Kapalı

Looking for Data entry expert

We are looking for a customer focused and experienced Customer Happiness Manager (CHM) to help with our rapidly growing online retail business.

You will possess the following skills:

- Experience in an inbound customer service environment

- Ability to work independently and efficiently, while using your initiative.

- Exceptional written and spoken communications skills in fluent English

- Excellent problem-solving abilities within an online retail environment

- Experience and a passion for women’s fashion

- A positive and resilient outlook

- Ability to think quickly

- Experience engaging with various social media accounts – answering questions and replying to comments

- Experience with Gorgias customer service software or similar.

- Experience with live chat, ability to quickly find answers and help customers in a sales environment

- Sales and customer focused to do everything possible to help customers find answers they are seeking and to upsell.

Your duties will include:

- Answering customer email enquiries and provide advice on our product range

- Liaising with logistics company to manage exchanges and returns

- Reply to comments and answer customer questions on Facebook, Instagram & Twitter

- Drive further sales by taking a proactive approach to answering customer’s questions

- Resolving customer’s questions in a professional, but friendly and timely manner. Tailoring responses and building a trusting relationship with customers in a short amount of time.

- Ability to sympathise with a customer and ensuring they are happy with the service and support they receive.

- Handle confrontation and difficult customers in a friendly and professional manner

- Drive sales and support with website live chat

The right candidate will be passionate about customer experiences and will have prior customer service, or online support experience. He or she should be familiar with email and web-based customer service software like Gorgias. We're looking for strong team players, who welcome feedback and who are confident learning new things. Because we're so fond of our customers, it's also important that we find a person who's a strong communicator, able to convey personality and helpfulness through email and online. Of course, our ideal candidate is also a keen problem-solver with an interest in Women’s fashion and who gets a warm, fuzzy feeling of satisfaction from helping others.

Today we manage three brands: [login to view URL] & [login to view URL] (based in Australia & New Zealand) and [login to view URL] (based in the USA). See the page links for all social channels. All three brands have been extremely successful in the short time we have been operating and are still experiencing rapid growth. You will be required to work during USA business hours and weekends.

Beceriler: Telefon Kullanma, Müşteri Hizmetleri, Sanal Asistan, Müşteri Desteği, Satış

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İşveren Hakkında:
( 0 değerlendirme ) Los Angeles, United States

Proje NO: #20295957

Bu iş için 15 freelancer ortalamada $481 teklif veriyor

jkaranm

Hi, My name is Janis and I have been here in freelancer since 2014. One of the preferred freelancer because of the good standing and have good feedback from previous employers. I was asked by the freelancer staff to bi Daha Fazla

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HardWorker1989

Hi there. My name is Hex and I would like to be your Customer Service Representative. Please take a moment to learn about me as I will be helping you today with your post regarding Customer Service Representative. I Daha Fazla

$650 USD in 30 gün içinde
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ivanromhel09

Good day! I would like to apply for the job you offer. I have an experience as a CSR in a BPO Company under Amazon Account for a year and I have been a full-time freelancer for almost a year now. I worked as a Live Ch Daha Fazla

$500 USD in 7 gün içinde
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captchacompany

Hello, Thank you for the opportunity To be precised and accurate i would keep this simple , as from my profile you can see i have helped 100s of US businesses to grow and increase their reach and sales, So I feel very Daha Fazla

$500 USD in 7 gün içinde
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Cleandesks

Having worked as a virtual assistant for more than 7 years in India's biggest VA company where I constantly worked on data entry tasks, I firmly believe that I can handle this task without many hiccups. Feel free to re Daha Fazla

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jtvducalas

My name is Jestine Ducalas and I believe I will be a good addition to be part of your business. I am convinced I am a hard worker who can fill the vacant position in your business. I have experienced it many times ove Daha Fazla

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Alinath

Hello, I have all the skills necessary to execute the project. I am Brazilian, possessing Spanish and Portuguese as native languages, however I have fluent English and C2 Certificate of proefficiency in the language. Daha Fazla

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Jiaqi515

Hi, I really want to help you grow your online women's fashion brand. I have great online customer service/support experiences and most importantly, I am very responsive with customers' needs and be flexible with sched Daha Fazla

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efrenfaustinojr

Hi, I am interested to collaborate with your project.I have extensive knowledge and skills in Outbound and Inbound calls and worked for the biggest Broadband and phone in the [login to view URL] I think I am a good fit as I've be Daha Fazla

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RamezzBoutros

Have a 2 years experience as Customer Experience Manager, with 3 promotions within 2 years. Worked as all the following: - Level 1 Customer Experience member - Level 2 Customer Experience member - Customer Experience Daha Fazla

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smaina2007

Hello, Hi my name is Samuel, I read with interest your posting for “Data Entry” I believe I possess the necessary skills and experience you are seeking and would make a valuable addition to your company. I have the re Daha Fazla

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clairemcccarthy

I have extensive experience with customer happiness/care within retail. Having been a national account manager for a large Australian retailer and launching my own business. I have worked with other online businesses a Daha Fazla

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KangX333

Hi, I am a new freelancer from Malaysia. And also i have the confident for a fast and accurate typing skill. I look forward to hearing from you.

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paperview01

I started as a sales technician in a well known computer store for a couple of years where I got my computer hardware and software skills then, I challenged myself to find a new career and got the opportunity to work i Daha Fazla

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