
Closed
Posted
Paid on delivery
We are a growing digital business that sells premium digital subscriptions, and we are looking for a reliable, highly responsive Virtual Assistant to join our team. Our customers expect fast deliveries and quick solutions, so we need someone who is consistently online and ready to jump in. You will be the main point of contact for our buyers, handling everything from delivering their new accounts to fixing technical hiccups. Your Responsibilities: Order Fulfillment: Promptly delivering premium account subscriptions to buyers after a purchase is made. Customer Support: Replying to customer messages and queries in a friendly and professional manner. Troubleshooting: Helping buyers when they face issues with their subscriptions, such as blocked accounts, unexpected suspensions, or login bugs. Issue Escalation: Organizing and reporting recurring bugs to us so we can fix them at the source. What We Are Looking For: Reliable daily online availability to ensure quick response times. Patience and excellent problem-solving skills when dealing with frustrated customers. Familiarity with digital products, premium accounts, and basic troubleshooting is a huge plus. Excellent written communication skills. Budget: Our starting budget for this role is $30 per week. Important: We receive a lot of automated bot proposals, and we only want to work with real humans with high attention to detail. To prove you have read this entire job post, please start your proposal with the word "Pixel" and tell us your favorite food in the first sentence. Proposals that do not include this will be automatically ignored.
Project ID: 40520660
29 proposals
Remote project
Active 5 days ago
Set your budget and timeframe
Get paid for your work
Outline your proposal
It's free to sign up and bid on jobs
29 freelancers are bidding on average $93 USD for this job

Hello Dear Client, As a native English speaker with vast experience in customer support, administrative assistance, and virtual assistance, I am confident that I am a great fit for this position. I have excellent communication skills and can effectively interact with people from diverse backgrounds. I am also very patient with customers to ensure 100% satisfaction.I am also savvy in email management, data entry, inventory management among other skills. You are guaranteed reliability, effective communication, and tasks completed accurately and on time. I am available for up to 60 hours per week and am seeking a full-time, long-term opportunity. I have experience using different CRMs and am open to learning any new tools to ensure success in this role. Kindly send me a message for further discussion. Regards, Purity Tai
$140 USD in 7 days
8.3
8.3

I can do this project according your requirements. I'm ready to start right now. If you message me, we can do further discussion. Waiting for your message. Thanks!
$140 USD in 7 days
7.6
7.6

Pixel. My favorite food is traditional anjera , and I enjoy roles that require attention to detail and quick communication. I can help with order fulfillment, customer support, and troubleshooting for your digital subscription business. I understand the importance of fast response times and making sure customers receive their accounts quickly and have a smooth experience. I am reliable, available daily, and comfortable handling customer inquiries in a professional and friendly manner. I can assist with resolving common account issues, tracking recurring problems, and escalating bugs when needed. I have experience with online support, data management, and working independently while following clear processes. I am patient when dealing with customers and focused on finding solutions that keep them satisfied. I have carefully read your requirements and would be happy to support your team on a long-term basis. You can check my reviews for that your project will be done accurately and on time Hope you will consider my application Looking forward to working with you
$140 USD in 7 days
6.1
6.1

"Pixel" Hi, My favorite food is Biryani. When it comes to customer support, virtual assistance, and account management, with more than 7 years of work experience in customer service, data management, web research, and administrative support, I am confident that I will be the best choice for this project. In previous projects, I have successfully handled customer inquiries, managed online accounts, resolved issues, and provided timely support while maintaining a professional and friendly communication style. I understand the importance of quick response times and customer satisfaction. Also, I am comfortable working independently and can assist with order fulfillment, customer messaging, basic troubleshooting, and reporting recurring issues. I pay close attention to detail and always strive to provide accurate and reliable support. I have a stable internet connection, can be available daily, and am committed to ensuring a smooth experience for your customers. I am highly interested in your project. So I would request you to visit my profile and check attached screenshots of my previous work before making a good fit decision. Regarding your starting budget, I am happy to work with startups. I can work at the proposed rate of $30 per week, provided the workload averages around 1–2 hours per day. I am open to discussing the schedule and workload to find a suitable arrangement for both of us. Thank you Best Regards, Shohell
$170 USD in 7 days
6.2
6.2

"Pixel" "Chicken with Preserved Lemons & Olives "Hello there, I have done similar work earlier for my many client's with 100% satisfaction, Let's initiate chat, I can start your project right now with 100% accuracy and within time deadlines. I am happy to provide you a sample work. Please let me know. Thank you.
$140 USD in 7 days
5.1
5.1

"Pixel" "My favorite food is biryani". Hi, I will be your VA For Customer support, I can handle Emails, CRM Management, Social Media Management, Calendar Management, Inventory Management, etc. Open chat to discuss more. Thanks
$30 USD in 1 day
5.2
5.2

Hello, Pixel, my favorite food is Butter Chicken, and it will be an honor to work with you. I have carefully read and understood your requirements for a Customer Support & Order Fulfillment Virtual Assistant. With 14+ years of experience in customer support, order management, eCommerce operations, and client communication, I can provide fast, reliable assistance for order fulfillment, customer inquiries, troubleshooting, and issue escalation. I understand the importance of quick response times when handling digital products and subscription-based services. I am comfortable managing customer communications, resolving account access issues, documenting recurring problems, and ensuring customers receive a professional and positive support experience. I am highly organized, detail-oriented, and available for daily monitoring to ensure orders are fulfilled promptly and customer concerns are addressed efficiently. Please check my profile to review my ratings, client feedback, and experience with customer support and operational roles. Budget and expectations can be discussed further, and I am available to start immediately. Warm Regards, Harpreet Singh
$70 USD in 5 days
4.2
4.2

Pixel Beef Biriyani Hello I read your requirement carefully that you need someone who always answer clients query and sometimes give solutions. I think i am perfect for this job beacause most of the time like 16-18 hours i am online. With laptop and mobile online a solution can given by me. If i can't then i need help from your end. Thats all. As virtual assistant i have similar experience so i think i can make it. Lets discuss when i have to start. I need the work asap and i am ok with starting budget as you mention. Thanks Mehadi
$30 USD in 7 days
4.0
4.0

Pixel — My favorite food is biryani. I am interested in your Virtual Assistant position and believe I would be a strong fit for your team. I have experience with customer support, data handling, and working with online platforms that require accuracy, responsiveness, and attention to detail. I am comfortable processing orders, delivering digital products, responding to customer inquiries, and assisting users with account-related issues. I understand the importance of fast response times and maintaining a professional, friendly tone when helping customers who may be experiencing frustration or technical difficulties. I have reliable internet access, strong written communication skills, and the ability to follow established workflows while working independently. I am also proactive in identifying recurring issues and reporting them to help improve operations. I am available daily, can start immediately, and would be excited to contribute to your growing business. Thank you for your time and consideration.
$30 USD in 7 days
3.8
3.8

Pixel — my favorite food is biryani. I have carefully read your job description and am interested in the opportunity. I bring over ten years of experience as a Virtual Assistant for U.S. and Canadian clients, along with five years of customer service experience handling email, live chat, order management, and customer support. I have experience working with digital platforms, e-commerce stores, subscriptions, and customer inquiries. I am comfortable troubleshooting issues, assisting customers, tracking orders, and escalating recurring problems when needed. I am reliable, responsive, detail-oriented, and available to work in any time zone. I can start immediately and look forward to discussing the opportunity. Best regards, Mahbub
$30 USD in 7 days
3.9
3.9

Pixel, my favorite food is biryani. Hello, I can handle your customer support and order fulfillment, ensuring your digital subscriptions are delivered instantly and your buyers receive quick, helpful responses. I am consistently online and ready to jump in immediately to troubleshoot login bugs, handle account suspensions, and escalate recurring issues to keep your operations running smoothly. With extensive experience in virtual assistance, e-commerce support, and account management, I am highly proficient at handling technical hiccups calmly and professionally. I specialize in managing premium digital assets and maintaining the fast response times required to keep digital subscription customers satisfied. ⭐ I can start with a trial shift first so you can review my response times, troubleshooting logic, and communication style. Let me know if you would like to look over my background in digital product fulfillment and discuss how I can support your buyers. Best regards, Abdul Gaffar Customer Support & Fulfillment Specialist
$140 USD in 7 days
3.4
3.4

Sir, I am experienced freelancer and VA. I can reliably provide my service to customers purchasing premium accounts and provide support all time.
$30 USD in 7 days
3.2
3.2

Pixel My favourite food is egg, let's connect and discuss the responsibility how can we maximize your sales!
$30 USD in 7 days
2.0
2.0

BEFORE YOU HIRE ANYONE, GIVE ME 30 SECONDS TO SHOW YOU WHY I'M DIFFERENT. I recently completed a similar project for a digital business, ensuring prompt premium account deliveries and resolving technical issues swiftly. Customer satisfaction increased by 20%. I have over 3 years of experience in customer support for digital products, specializing in order fulfillment and technical troubleshooting. Understanding the importance of quick responses and efficient problem-solving, I will ensure fast delivery, friendly customer service, and proactive issue escalation to guarantee smooth operations. The difference between an average result and an exceptional one is usually decided before the work even begins. Regards, Patrick
$150 USD in 7 days
1.3
1.3

"Pixel! My favorite food is sushi. As a CA Finalist and experienced Property Manager, I have learned flexibility and efficiency, skills that translate well into this role. Over my 4 years of experience, I've honed the ability to multi-task and solve problems efficiently, which will help me thrive in your fast-paced digital business." "With my extensive background in financial management, accounting and data entry – using softwares like Quickbooks and Xero – I've developed great attention to detail. Pair that with my communication skills and I'm ready to be the reliable Virtual Assistant you need; ensuring prompt order fulfillment, handling customer queries with a friendly and professional nature, all while escalating any recurring bugs for your team." "Moreover, coming from a CA field, I understand the importance of trust, reliability, and patience – skills that are invaluable when handling frustrated customers. With me on board as your Virtual Assistant, you can garner peace of mind knowing that customers will be taken care of promptly with their best interests at heart. My starting budget is perfectly aligned with what you have outlined. I am very excited for the opportunity to contribute to your growing business. Let's get started on making your customer's digital experience exceptional!"
$100 USD in 7 days
1.3
1.3

Pixel Beef Hi there, I have read your project description and interest to work on your project. Hope to talk to you more on chat. Thank you
$30 USD in 7 days
1.2
1.2

Hello, I am interested in your Customer Support / Virtual Assistant position. I have strong communication skills, attention to detail, and experience handling customer queries professionally. I can respond quickly to customers, assist with account delivery, troubleshoot common issues, and ensure a positive customer experience. I am reliable, organized, and available to work consistently online. I am ready to start immediately and would be happy to discuss your requirements further. Regards, Dinesh Kumar Dangi
$30 USD in 7 days
0.0
0.0

I have successfully managed similar virtual assistant tasks for digital businesses, ensuring clean, professional, and integrated customer support and order fulfillment processes. Your need for a reliable VA who can handle fast deliveries and technical troubleshooting aligns perfectly with my expertise. Do you have any more information you can send me, then I can set up a proposal for you? I offer extensive experience in order fulfillment, customer support, and issue escalation for digital products, along with exceptional written communication skills. I am well-versed in providing high-performing solutions to ensure customer satisfaction. If you’d like, I can outline the fastest structure to get this live without overspending early. It would be a pleasure to be of assistance.
$200 USD in 7 days
0.0
0.0

Pixel - My favorite food is pizza. Hi there, I understand you're looking for a reliable Virtual Assistant who can handle order fulfillment, customer support, troubleshooting, and account management while maintaining fast response times for your customers. I am a Virtual Assistant and Certified Bookkeeper with 7+ years of experience in customer support, email handling, data management, order processing, and administrative support. I am highly responsive, detail-oriented, and comfortable assisting customers, resolving issues, tracking recurring problems, and ensuring smooth day-to-day operations. My focus is always on providing professional communication and a positive customer experience. Could you please share which platform you currently use for managing orders and customer conversations? Also, approximately how many customer inquiries and orders do you receive on a typical day? I am available to start immediately and can provide consistent daily availability to support your customers. Let's schedule a quick call to discuss your workflow and support requirements. Best regards, Syeda Sidrah A.
$140 USD in 7 days
0.0
0.0

Hi I am interested in applying for the Customer Support & Order Fulfillment VA (Digital Products) position. I am FROM PHILIPPINES, female and looking work for now. Full time or part time. I am a reliable, detail-oriented, and customer-focused professional with strong communication and organizational skills. I am available online consistently and can respond promptly to customer inquiries, process orders accurately, and ensure customers receive the support they need. I understand the importance of providing a positive customer experience, especially when handling concerns or resolving issues. I remain patient, professional, and solution-oriented when communicating with customers and always strive to ensure their satisfaction. I am comfortable learning new systems and following established workflows for order fulfillment, account management, and customer support. My experience working with clients has helped me develop strong problem-solving skills, attention to detail, and the ability to manage multiple tasks efficiently. I am eager to contribute to your team and help provide excellent service to your customers. Thank you for your time and consideration. I look forward to the opportunity to discuss how I can support your business. Best regards,
$30 USD in 7 days
0.0
0.0

Marrakech, Morocco
Payment method verified
Member since Feb 22, 2024
$30-250 USD
$30-250 USD
$250-750 USD
$30-250 USD
$10-30 USD
₹750-1250 INR / hour
₹12500-37500 INR
₹600-1500 INR
$30-250 USD
₹750-1250 INR / hour
$15-25 USD / hour
₹12500-37500 INR
$2-8 CAD / hour
$30-40 USD
₹750-1250 INR / hour
₹12500-37500 INR
₹750-1250 INR / hour
₹12500-37500 INR
₹17000-20000 INR
$15-25 CAD / hour
$10-30 USD
₹8000-15000 INR
₹750-1250 INR / hour
₹12500-37500 INR
₹750-1250 INR / hour