I'm looking for a long term position in customer service, I live in Cali Colombia and I'm 28 years old, I have 8 years of experience in customer service, sales, qualitiy assurance specialist and collections.
The tasks in my previous jobs included answering emails, texts, phone calls, providing information about specific products and/or services, using multiple programs and platforms, and keeping a good QA score (Quality Assurance).
I also managed clients banking info and would process and update payments as well as payment plans, and had access to all their private information.
I've been in multiple call centers, such as Sitel, an international call center.
I can maintain a professional and positive attitude when faced with any type of customer or difficult situation, I have a good PC with 20 mbs of wifi, typing speed is 55 WPM, upload speed is 4.69mbs download speed is 24.49mbs.