Virtual assistant for SaaS company
€2-6 EUR / saat
About Us: Lato is a digital B2B SaaS platform designed to empower travel agents worldwide in running their businesses efficiently.
Responsibilities:
Administrative and General Support:
- Manage emails, calendar, and appointments for team members.
- Prepare and edit documents, reports, and presentations.
- Handle data entry and maintain organized digital files.
- Assist in coordinating meetings and follow-ups.
- Provide ad-hoc support to various teams as needed.
- Conduct research and assist in special projects.
Customer Support:
- Respond to customer (technical and non-technical) inquiries via email or chat promptly and professionally.
- Troubleshoot common customer issues and escalate when necessary.
- Maintain a knowledge base of frequently asked questions.
- Nurture customer relationships to enhance their experience and loyalty.
CRM Management:
- Maintain and update customer relationship management (CRM) systems.
- Segment and organize contacts for targeted marketing efforts.
Marketing and Outreach:
- Execute and manage email campaigns to reach and nurture potential clients.
- Assist in cold calling prospects to introduce our SaaS product.
- Create visually appealing graphics and designs using Canva for marketing materials.
Content Creation:
- Assist in creating blog posts, articles, or whitepapers related to our SaaS product or the travel industry.
- Generate content ideas and conduct research for articles.
Social Media Management:
- Schedule and post content on social media platforms.
- Monitor social media channels and engage with the community.
User Onboarding and Training:
- Help new customers navigate our SaaS platform.
- Develop and maintain user guides or video tutorials.
SEO and Online Presence:
- Optimize website content for search engines (SEO).
- Monitor online reviews and respond to customer feedback.
Project Management:
- Support project managers in tracking tasks, timelines, and milestones.
- Help with project documentation and communication.
Data Management:
- Assist in data collection, analysis, and reporting.
- Help maintain and update customer records and databases.
Product Feedback and Improvement:
- Collect user feedback and insights to contribute to product enhancement.
- Collaborate with product teams to prioritize feature requests.
Event Coordination:
- Assist in organizing webinars, online events, or trade show participation.
- Manage registrations, invitations, and follow-ups.
Analytics and Reporting:
- Monitor and report on website traffic, user engagement, and marketing campaign performance.
- Generate regular reports for management.
Market Research:
- Gather information on competitors, industry trends, and customer preferences.
- Provide insights to support product development and marketing strategies.
Localization and Internationalization:
- Assist in adapting our SaaS product for international markets.
- Coordinate translations and cultural adjustments.
Partnership and Affiliate Management:
- Identify potential partners or affiliates for collaboration.
- Support partnership outreach and relationship management.
Legal and Compliance:
- Help ensure compliance with data protection and other relevant regulations.
- Assist with contract management and legal document organization.
Qualifications:
- Excellent proficiency in spoken and written English is essential for effective communication.
- Proficiency in Microsoft Office Suite and Google Workspace.
- Strong organizational and time management abilities.
- Attention to detail and problem-solving skills.
- Experience in customer service, marketing, or administrative roles is a plus.
- Familiarity with SaaS products or the technology industry is advantageous.
- Basic design skills using Canva or similar tools.
- Reliable internet connection and remote work setup.
Benefits:
- Flexible working hours.
- Opportunity to work with a dynamic and innovative SaaS company.
- Competitive compensation based on experience.
- Potential for growth within the organization.
Application Instructions:
Interested candidates should submit their resume and a brief cover letter outlining their relevant experience and availability. Please include "Virtual Assistant Application - [Your Name]" in the subject line.
Join us in helping Lato continue to deliver exceptional service to our customers, empower travel agents worldwide, grow in the exciting world of SaaS technology, and expand our marketing efforts!
Proje NO: #37217774
Proje hakkında
Bu iş için 73 freelancer ortalamada €5/saat teklif veriyor
Hello, my name is Muhammad Asad and I am a firm providing comprehensive range of Accounting, Taxation, Financial Consultancy and IT enable services through its experienced and qualified team members. We understand that Daha Fazla
Hi there! My name is Ujjwal and I am a data entry specialist with 5 years of experience in the field. I understand that you are looking for a virtual assistant to help run your business efficiently and support your tra Daha Fazla
"Virtual Assistant Application - Bhawna" Hi, I went through your project description and it seems like I am a great fit for this job. I am an expert, and have more than 6 years of experience in Virtual Assistant. Lets Daha Fazla
Virtual Assistant Application - Mubeen I have worked with a SaaS company before called Fotoware. I can handle all of the procedures and operational assistant tasks remotely. I handled pre-sales & post-sales enquiries Daha Fazla
Dear Hiring Manager I am writing to express my strong interest in the VA position at Lato. With my qualifications and experiences, I am confident in my ability to make a meaningful contribution to your team. My profi Daha Fazla
I am enthusiastic about applying for the Virtual Assistant role at Lato. My extensive background in administrative support, customer service, and digital marketing equips me to contribute effectively to your team. With Daha Fazla
✅"Virtual Assistant Application- Ahmed Istiak"✅ ★100% Quality Administrative Support Will be Given by using 7 Years of Experience★ ✅Strategies: I will do all the Administrative Tasks Like Data Entry, Managing Calander Daha Fazla
Virtual Assistant Application Malba Hi, I am interested in your project. I have previous and current administrative work experience and over 5 years of experience working as a freelancer. I have done it all – copying Daha Fazla
Hello there! My name is Abu and I am a Virtual Admin Manager offering dedicated services to you and your esteemed company. With over 40 hours of availability each week, I am confident that I can provide the best possib Daha Fazla
Hello, my name is Joseph Ndungu and I am a qualified virtual assistant with 5+ years of experience in the field. I understand that you are looking for someone to help with the administration of your SaaS company and I Daha Fazla
Virtual Assistant Application- MD MAHADI HASAN Hi there, I am applying for the position of Virtual Assistant. I possess 3 years of experience as a virtual assistant and enjoy the variety of work the job brings each da Daha Fazla
Hello There, I have been working as a professional Virtual Assistant (VA) for more than 12 years. I am also a very polite, honest, skilled and hard-working freelancer who completes jobs with 100% accuracy and honesty. Daha Fazla
Hi there! I am available for your task and do your task with full responsibility and deliver on time. Could we discuss more details over chat? Thank You :)
Hello :) I have carefully reviewed your job description, and I believe that I am an ideal candidate for the position. With 9 years of experience working remotely on a global scale, I am confident in my ability to exce Daha Fazla
Subject: Virtual Assistant Application - [Sejal] Hello There, I'm excited to hear that you're looking for a virtual assistant to help run your business efficiently! With my experience in administration, customer sup Daha Fazla
Virtual Assistant Application - Tans I am a professional freelancer with a suite of skills and years of experience, and hence I believe myself to be a reliable person for your job considering the my experience in the Daha Fazla
About TYM Solutions We are a digital B2B SaaS platform designed to empower travel agents worldwide in running their businesses efficiently. With over 10 years of experience in the travel industry, we have developed th Daha Fazla
Subject: "Virtual Assistant Application - [HAFIZ MA]" Dear Hiring Team at Lato, I am writing to apply for the Virtual Assistant position. With strong skills in administrative support, customer service, and marketing, Daha Fazla
Hello, my name is Joseph, and I am a professional Virtual Assistant with significant experience across various fields. I specialize in providing data entry, administrative support, customer support, social media manage Daha Fazla
Greetings, Myself Fardin. I am a professional e-Commerce customer support representative. I love dealing with difficult customers and also love to build good relations with customers. I am a Full-Time Professional Fre Daha Fazla
