A bi-lingual (English & Arabic) online household and grocery store.
[url removed, login to view] would shop online, select items, place an order.
[url removed, login to view] can be placed online with live chat support, or by phone .
[url removed, login to view] are packaged and delivered to customer.
[url removed, login to view] methods: CoD, Pre-payment (credit facility).
[url removed, login to view] should be able to generate various types of reports, e.g.:
[url removed, login to view] and receipt report.
[url removed, login to view] schedule.
[url removed, login to view] reports.
Facility for new customer registration, notification (and vetting ?) after registration.
Customer should be able to change profile and/or password
Password resetting facility
admin screens for vetting and/or (de)activation
list categories and items
view item details
admin screens: add/edit/delete items and/or categories
add , edit, and delete items
Option to enter/choose billing and shipping address
Option to select delivery dates with available time (best time to deliver)
confirmation and checkout
order management and progress reporting
Customer Service: CS staff should be able to:
take/enter new orders (over phone) & (live chatting)
edit/amend existing order
follow-up on an order.
Csv export (spreadsheet).
Web server: Apache
Bi-lingual: English, Arabic
(any) browser compatibility
open standards technologies
Documentation: user manual, technical manual, in-line comments.
system should be platform neutral