We want to roll out the call center with 10 seats initially with a max of 25 (that is all our office space can accommodate at this time). This will be for inbound (my customers in the US will be dialing a 212 to reach the center; I want the option of having a 800) and the call center employees will also be dialing into the US. I have chosen VoiceRD ([url removed, login to view]) for the software b/c they integrate with Sugar CRM and Alfresco. You should have some knowlage of these programs. I would buy the Professional Version of VoiceRD from them. I would most likely buy the servers from them as well as they come preconfigured. The call routing/processes is still to be determined, but we need a tremendous amount of flexibility with that.
Quality of service is the biggest concern for me so I am proposing a dedicated E1 connection. What are your thoughts on connection? How would I go about getting a connection? What are the costs? From a quality perspective would it be better to have the PBX server in Hyderabad or NYC? How would we go about getting a US 212 number? What kind of SIP phones would you recommend? I look forward to hearing your thoughts on how to execute this project and total costs from your end.
Thanks for your response,
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Greetings from Incorp Solutions Inc. We have an excellent team of Professionals who work on your project & deliver it on time. Customer satisfaction & Quality are our prime focus. We have been in business for more than Daha Fazla
We have a vast Experiance on telemarketing We have worked for few fortune 500 compnies also.....
Familiar with major operating system (WINDOWS,LINUX,SOLARIS,AIX,HP UNIX,TRU 64 UNIX) Developed call center system Familiar with Asterisks .
Hi, This is Chandra. I am from Hyderabad. I am expertise in install and configuring Asterisk/Trixbox, Intercom, Voip, TDM (PSTN), SER(SIP Express Router-Eg. [url removed, login to view]) and all other PBX features, what you a Daha Fazla
I am an Engineering Graduate from JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY Andhra Pradesh, India. I am seeking a position with a technology company that will allow me to apply and enhance my skills of being a computer Daha Fazla
Greetings, Deano from NZ. For a commercial solution, on a very professional level, look no further. I am a technical consultant with 10+ years exp in telecommunications. Don't go to Cisco or Lucent, I will provide you Daha Fazla
Before moving on to the project, please let me know the voip service provider you are using. That would help completing the project faster.
We are solution provider in OPen source / Voip Communication / Lamp and can help you in this regard ...