IT Support Engineer - Full Time (3-6 months contract)

Role Type: IT DESKTOP SUPPORT Industry Type: IT-Software, Software Services Employment Type: Full-Time, (Contract 6 months) Location: Permanent Remote / Work from home Shift timing: 8AM to 5 PM IST Roles & Responsibilities: • Work on and resolve escalated Helpdesk Tickets • Delight our Clients with a Friendly, Quick and Helpful Experience • Provide the Client with advanced remote troubleshooting • Remote Hardware Maintenance and Support • Use of our Ticketing System • Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests • Managing and recording all work though our Ticketing System • Make sure that Client Documentation in well maintained Desired Skills: • A love of (and ability to) Solve Problems & Challenges • Great Communications skills, founded in being a good listener • Advanced understanding of support tools, techniques and how technology is used to provide services • Advanced understanding of operating systems, business applications, printing systems and network systems • Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices • Advanced experience and knowledge of working with the Microsoft 365 Platform • Advanced experience and knowledge of working in Wintel environments • Experience using a Ticketing system / RMM Tool and PSA software • Experience providing support via remote tools • Experience handling Technical Service Tickets • Must be able to type quickly and accurately while talking on the phone • A deep desire to deliver an amazing Client Experience • Advanced knowledge of IT Applications, Software & Hardware • The ability to speak both Geek and human • Great Communications skills, founded in being a good listener • A deep desire to deliver an amazing Client Experience • Driver's license • The ability to keep up with & adapt to the fast-paced IT world Desired Skills: • Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc. • Client Experience Certifications such as Helpdesk Habits etc. • Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support