So we have a few issues on the website, please see each in turn.
Our RSS feed throws up some errors when checked on [login to view URL] which means it is not recognised by Mailchimp as a valid feed. We need this to be fixed.
See the image "RSS feed [login to view URL]" attached relating to the errors.
MEDIA LIBRARY EDIT IMAGE DISPLAY ERROR
When editing an image in the media library, the image itself does not show up to allow cropping etc. We need this to be fixed.
See "Media [login to view URL]" for how ours shows vs "Media [login to view URL]" of how it should look when editing an image.
WP TEXT EDITOR BOX ERROR
Our standard WordPress editor box no longer displays correctly when loading and editing the text. When it initially loads often it loads a blank editor box although there is content in the box. When it does display much of the text is a very light grey and headers are blue (although when published they publish in black unless otherwise styled). Please see "WP editor [login to view URL]" vs "WP editor [login to view URL]".
It seems as though there may be one or multiple plugin conflicts happening. This will need investigation and identify any plugin conflicts. We are aware of one potential plugin conflict. Additionally, the two below issues have been identified which require investigation and fixing where possible.
1) This is for USM Premium ([login to view URL]) which we identified frequently prevents anyone editing a post from being able to save as a draft or publish. We have identified that it is making Wordpress think there is no internet connection which causes this greying out of the save or publish/update buttons. The developers have not been able to replicate the issue on their end however it is a reoccurring issue over months which has been tested on over 8 different computers in various locations by different users. As soon as the plugin is disabled, the ability to publish returns.
2) Also relating to the USM premium plugin, when this plugin is disabled we receive an error relating to a different plugin "Custom Sidebars" ([login to view URL]). This developer will be able to investigate however they have asked that we perform a basic plugin conflict test which will include disabling all plugins. They stated this can be performed on a staging site (we do not have one).
The error is:
"Warning: session_start(): open(/var/lib/php/session/sess_380atpsi69oljaqoonohcc13c9, O_RDWR) failed: Permission denied (13) in /var/www/vhosts/[login to view URL] on line 145
Warning: session_start(): Failed to read session data: files (path: /var/lib/php/session) in /var/www/vhosts/[login to view URL] on line 145"
We need you to perform these tests. If plugin conflicts are identified, this feedback must be clearly reported, so we can contact the developers of the offending plugins.
I understand this will require all plugins to be disabled at some stage. It is important this is not done during our UK trading hours of 9am to 6pm Monday to Friday and 10am to 4pm Saturdays.
Upon completion of this project, we expect to have a website that is free of all associated bugs above. If you create additional bugs during the course of your work, they will need to be corrected at your own expense and time.
NOTE: Please ensure you ask all the information you need and conduct full due diligence prior to bidding. Once we accept a bid we WILL NOT increase the cost after the project is awarded. We are VERY strict on this as it has become a common tactic by freelancers to bid low and ask for more money during the project. Be very clear that we will not under any circumstances increase your payment whatsoever. Furthermore, any request will be added to your feedback at the end of the project and reported to freelancer.
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