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Retention Score

What is the Retention Score?


Your retention score is a measure of the % (out of 100) of your clients that continue working with you past 60 days. We define this as: your clients that make payments to you more than 60 days apart / your total number of paid clients. 

The score is measured from work done starting January 2023, meaning that you can change your score over time. A low retention score may be investigated and the freelancer penalized if misconduct or any violation of the terms of service is found. On the contrary, a high retention score may also be investigated and the freelancer rewarded accordingly.

Clients will be able to view this score in the future publically such as your profile and your bid.

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