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My deposit is not in my account

Deposits made through our supported payment methods, apart from Bank Deposit, are real-time. You should be able to see the funds in your Transaction History on the same day of your deposit.


Local/international bank deposits usually take 2-5 business days before reflecting on your account.


If your deposit takes longer than the time frames specified above, scroll down and click Contact Us to submit the following details:

  • Full name of the depositor 
  • Exact date and time of the deposit
  • Deposit amount and currency
  • Deposit transaction ID


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