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@Catamenia84
Flag of Tunisia Fouchana, Tunisia
Member since 5 Eylül 2015
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boubah karim

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Are you looking for someone who can transform your support into a stunning support system, Someone who can manage your customers and let them feel that we are always available to help? If yes, I'm your reliable guy! I have 10 years of customer service & support experience. As a Technical Support Agent, I solved clients' issues by having interactions with them via telephone calls (using softphone/Skype), email exchanges and chat (using Zendesk, Live chat and ticketing systems) and screen-share meetings with the help of GoToMeeting, Teamviewer and Anydesk. What I have to offer: -ID verified -Superior verbal and written communication skills French Arabic and English to ensure quality communication and that the job will be done right. -Multitasking and fast learner with experiences in different fields and areas -Quick and fast feedback and recommendations depending on the situation and the needed improvements.
$13 USD/sa
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SENIOR INSIDE SALES EXECUTIVE:

May 2012 - Aug 2013 (1 year)

Responsible for all sales activities (IT services), Develop and manage on Business Leads, negotiate agreements and Ensure proper follow-up with all prospects to create an exciting customer experience. Engage, manage, and prepare proposals/quotes in order to close new business by chat, email, phone and ticket to provide excellent Pre Sales and After Sales service. Provide continuous feedback to management and the other department (Billing, support, abuse...) to speed up the processes.

SALES MANAGER

Jan 2010 - Apr 2012 (2 years)

Establishment of the structure, hierarchy and startup activity, production monitoring, recruitment, training, supervision, coaching, dispatching of tasks and positions, checking the financial profitability, establish goals and solutions, team recruitment. Lead, organize and control the activities in coaching, training and motivating product sales and education. Follow up for payments and co-ordinate with internal departments to ensure smooth operations

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