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Business AnalystMay 2015
Technical documentation and software development. Business process gap analysis. Liaising between offshore developers and business users to ensure software solutions are defined and developed efficiently.
Client Services ManagerAug 2014 - May 2015 (9 months)
Managing a team of account executives responsible for lead generation in the short term loan industry and the back office administration relating to account management activities.
Freelance ProofreaderJan 2011 - Jan 2012 (1 year)
Proofreading and editing marketing collateral aimed at UK residents. Checking grammar/punctuation/spelling/inconsistencies.
Freelance ProofreaderJan 2007 - Jul 2015 (8 years)
Proofreading and copy-editing of customer experience reports from the general public. Removing derogatory content, amending grammar/punctuation/spelling. Sending reports directly to major clients.
Project ManagerJan 2000 - Jan 2007 (7 years)
Checking project documentation, managing analysts responsible for inputting system data, performing and signing off UAT for software release on main billing platform.
Senior Digital AnalystJan 1996 - Jan 2000 (4 years)
Designing and inputting data onto main billing platform for Digital TV services. Leading a team of testers and data entry staff. Project Team representation.
7x GCSE1986 - 1990 (4 years)
BCS Business Analysis Foundation (2017)BCS (ISEB)
Investigation of business issues, modelling processes, defining requirements, production of business cases, stakeholder management, business strategy modelling, gap analysis techniques, delivering business solutions.
NVQ Level 4 - Management (2005)National Vocational Qualification
Managing people - diploma level certification.
UK English 185%
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