EGSorong adlı kullanıcının profil görüntüsü
@EGSorong
Philippines bayrağı Davao City, Philippines
8 Haziran 2013 den beri üye
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EGSorong

Çevrimiçi Çevrimdışı
I have 9 yrs of experience in a Business Process Outsourcing Company and I have been exposed to different tasks from simple data entry to data analysis and creating meaningful reports that are beneficial to all stakeholders. I have developed, honed, my writing, editing, managerial, and multi tasking skills and gained extensive experience in customer service, and administrative fields. My work experiences have afforded me the opportunity to become familiar with the consolidated and unconsolidated. I am always eager to learn to be more knowledgeable with whatever I’m into, a passion which I would like to bring to your company if given the chance
$5 USD/hr
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Tecrübe

Data Analyst

Jan 2017

Consolidate daily individual data report, customer's feedback and complaints and encode it to a master file. Check and verify the accuracy of the individual data reports submitted. Prepare the data reports to create a meaningful analysis that would be beneficial to stakeholders. Data Scrubbing ,validation and interpretation Check the trend and provide recommendations on how to improve the process based on customer’s feedback

Failure Mode and Effects Analysis Auditor

Apr 2011 - Dec 2016 (5 years)

Conduct process audits to new programs, process, tool and system to identify possible gaps within the process and recommend actions to mitigate the risk Conduct regular audits to validate the effectiveness of the countermeasure and to check its proper implementation. Conduct Risk Priority Numbering to identify the severity of the risk and to identify which one to prioritize. Relay findings and recommendations to stakeholders

Quality Assurance Specialist

Sep 2010 - Apr 2011 (7 months)

Relay important information in the form of timely and accurate reports Oversee and manage performance and service quality to guarantee customer satisfaction Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations Establish and maintain communication with clients and/or team members; understand needs, resolve issues, process and performance improvement and meet expectations

Customer Service Representative

Feb 2009 - Sep 2010 (1 year)

I handled Technical Voice Support for Internet, Cable and Voip Provider in one of the biggest Telecommunication Company in US. Answers inbound calls, emails and chat to provide exceptional customer service to consumers. Responding to inquiries about products, services, processing payments or performing general account maintenance Up-selling to customers to new products or services

Production Manager

Oct 2005 - May 2008 (2 years)

-In-charge on Production Planning and Monitoring based on Customer's order and requirements -Check Raw Materials Availability and Logistics -Control Manpower Requirements and Capacity -Warehouse Inventory -Quality Control and Defect Reduction -Continuous Production Improvement and Waste reduction

Production Quality Engineer

Mar 2000 - Oct 2004 (4 years)

-worked on an Electronics Manufacturing firm whose primary responsibility is to improve product's quality, control defects,analyze problems in production and provides countermeasures. -answers and find countermeasures on customer's complains -analyze line rejection and reduce of defect to minimum level -I handled 10 persons under my direct supervision -conducts Statistical Process Control and analysis

Eğitim

Bachelor of Science in Electronics and Communication Engineering

1994 - 1999 (5 years)

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