IMAGINESAJJAD adlı kullanıcının profil görüntüsü
Pakistan bayrağı Hyderabad, Pakistan
15 Şubat 2014 den beri üye
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Çevrimiçi Çevrimdışı
Greeting!! I have 5+ years of experience as a Support Person. I started my career as a Lead Generator and have worked for US based client ([login to view URL], [login to view URL]). The core responsibility was to collect/verify business details through skype calling. After that I joined ApexChat ([login to view URL]) Where I was working as Live Chat representative and assist clients of USA, Canada, and New Zealand in different niches but mainly in Medical, legal and home services. Currently I’m working as Customer Support Senior Agent (L1) for ReBiz ([login to view URL]) and my job responsibilities include, Answer Customer Questions through Phone and Email. Why Me?? What you want is to convert a random customer into potential buyers as well as retain the current customer - and I can understand that this is where I will be helpful for your business. If you want to grow your business and maintain the quality services then you have the right guy.
$15 USD/hr
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Customer Support Senior Agent (L1)

May 2019

Answer Customer Questions through Phone and Email. Forward critical issues to internal team in order to resolve them in timely manner. Assist other Customer Support Representative.

Customer Support Agent

May 2017 - May 2019 (2 years)

Provided answers to clients by identifying problems, researching answers and guiding clients through corrective steps. Handled trouble tickets with support interventions for urgent issues. Identified and escalated priority issues per client specifications.

Internet Service Representative (ISR)

Oct 2016 - Jan 2017 (3 months)

Respond to customers on chat Use decision-making skills in responding for clients Make use of the system in searching for products and answers Converse with clients in a polite and professional manner Use discretion in providing information to clients



2011 - 2015 (4 years)


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