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Customer Support Senior Agent (L1)May 2019
Answer Customer Questions through Phone and Email. Forward critical issues to internal team in order to resolve them in timely manner. Assist other Customer Support Representative.
Customer Support AgentMay 2017 - May 2019 (2 years)
Provided answers to clients by identifying problems, researching answers and guiding clients through corrective steps. Handled trouble tickets with support interventions for urgent issues. Identified and escalated priority issues per client specifications.
Internet Service Representative (ISR)Oct 2016 - Jan 2017 (3 months)
Respond to customers on chat Use decision-making skills in responding for clients Make use of the system in searching for products and answers Converse with clients in a polite and professional manner Use discretion in providing information to clients