Damir F. Profile

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$8 USD / hour

sivac,

serbia

$8 USD / hour

Şu anda burada saat 8:58 ÖÖ

Mart 4, 2021 tarihinde katıldı

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Damir F.

@Jamurash84

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(0 değerlendirme)

0,0

$8 USD / hour

sivac,

serbia

$8 USD / hour

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Tekrar İşe Alınma Oranı

Customer Support Professional

Positive, empathetic, and solutions-driven customer service advocate with 6+years of experience in client-facing roles. Promptly resolves issues, makes product recommendations, and building customer loyalty/ satisfaction rates. Excited and highly motivated about Customer Service-oriented jobs. - Expert with Dixa, Helpshift, and ZenDesk ticket management. - Proficient in Phone support | E-Mail Support | Live-Chat Support. - Experience in working in a fast-paced environment with a heavy influx of tickets and in various teams sizes. - Troubleshooting and critical thinking. - Addressing customer inquiries, solving problems, and providing product information. - Prioritizing urgent issues, bug reports, and user feedback. - Familiar with GDPR and COPPA laws. - Trained to match customer tone and expectation. - High rate of CSAT and guest satisfaction survey.

Data Entry Clerks freelancerlarından Serbia içinden olanlarının tümünü görün.

Damir F. ile işiniz hakkında iletişime geçin

Detayları sohbet üzerinden tartışmak için giriş yapın.

Portföy

5CA customer support and team lead.

Resolving issues regarding refunds, purchases not going through, and E commerce-related issues
Assisting customers to resolve technical problems with the game or store page/platform
Answering gameplay inquiries and helping sort out gameplay issues.
Checking updates & newly released content.
Quality checking of the team's emails and replies
Hosting and managing training and development paths for the new agents and special task force agents (T2 agents and specialist)

Customer Service Team Lead

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Deneyim

Interprefy AG

Haz 2021 - Şu anda

- Monitoring and Maintenance of the platform during an event, to catch and remotely repair any errors encountered in a timely manner. -Liaising with interpreters before and during events, to ensure that they are prepared and ready. -Testing of the platform whenever it is updated, to discover any bugs and potential issues. -Reporting on Testing, Events, and Set-ups for documentation and future planning purposes. -Clear and fast communication with team members during an event.

5CA

Mar 2020 - May 2021 (1 yıl, 2 ay)

Resolving issues regarding refunds, purchases not going through, and E commerce-related issues Assisting customers to resolve technical problems with the game or store page/platform Checking updates & newly released content. Quality checking of the team's emails and replies Hosting and managing training and development paths for the new agents and special task force agents (T2 agents and specialist)

Scylla

Mar 2016 - Oca 2020 (3 yıl, 10 ay)

Lead team of hotel crew. Organizing onboard activities and events. Ensuring that guest expectations are fulfilled, answering their request and questions regarding food and beverage operations onboard. Taking care of guest allergy concerns. Taking care of any problem which may occur during guests stay onboard, work and manage hotel crew up to company standards and guest expectations.