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- N/ATamamlanmış İşler
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- N/ATekrar İşe Alım Oranı
Operations ManagerAug 2011
ConciergeJan 2011 - Jul 2011 (6 months)
Receptionist and Concierge at Disney's Animal Kingdom Lodge. This was my College Internship.
Quality Assurance Analyst and TrainerDec 2007 - Jan 2011 (3 years)
Main Tasks: - In charge or providing the Customer Service Training to all new personnel. - As a Q.A Analyst my main task was identifying performance gaps and suggesting/taking corrective actions. - Back-up Customer Service Supervisor.
Various DepartmentsMay 2007 - Aug 2007 (3 months)
Rotating through different departments such as: Guest Services, Front Desk, Food and Beverage, Spa and Housekeeping. This was my first College Internship.
Customer Service RepresentativeJul 2005 - Dec 2007 (2 years)
Taking calls and processing customers' requests.
Hotel Management Student2006 - 2011 (5 years)
Bilingual Call Center Operator, Technical Degree2004 - 2005 (1 year)
Disney Exploration: Guest Service & Marketing (2011)The Walt Disney Company
College Keyboarding and Processing Skills (2004)ULACIT
US English Level 195%
Spanish - English Translation93%
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