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Client relations officerJan 2000 - Jan 2018 (18 years)
Customer service has been my core of my career all along. After my Master in Hospital Administration i was appointed as client relation executive, and as the company grew and merged i was promoted as the client executive officer with administration functions as well. I worked for 18 years in the company and was in charge for 5 staff in the department training and delivering excellent customer service. I took care of any customer service in the outpatients , front office, and inpatients.
Masters in Hospital Administration1997 - 1999 (2 years)
Customer training Certificate Course (2015)Mediclinic Health Care
Certificate in handling customers in regards to Greeting, body language Telephonic etiquette, understanding customer in terms of concerns, queries, resolving problem effectively and follow up on customers.