CSR | Real Estate | Sales | Lead Gen | Appt Setter
My name is Albert Panis, took up Bachelor of Science in Accountancy and Bachelor of Science in Information Technology.
I have 5 years experience in Customer Support as a Customer Service Representative and as a Technical Support Representative for Telecoms, Mobile Virtual Network Operations, Restaurant Online Ordering Service, Online Retail Stores, Frontier Airlines, Vehicles and Resorts and Hotels Travel deals and packages.
I also worked in different industries and have been tallied with good accounts and different clients for more than 7 years. I've dealt with Outbound/Outgoing Calls, Appointment Settings, Sales, Cold Calling and Lead Generation for Loans Modification Program, Mortgages, Insurances, Debt Settlement, Merchant Services, Mobile Apps, Real Estate, Digital Marketing, Web Designs and Video Marketing.
I have extensive experience with Office Management, Call Center Campaigns and Data Management Projects as a Project Manager with Telemarketing Group Manila and a Hiring Manager and a Trainer from Teem Corp Plus Company.
I am dedicated, hard-working, fast learner, loyal, and a team player individual. I strive in a positive workplace but I can also work under pressure.
1. Outbound B2B/B2C telemarketing: appointment setting, telesales, lead generation, debt collection, customer retention programs or phone surveys
2. Inbound services: chat support, order taking, travel booking, technical support, employee benefits, directory assistance, customer service related inquiries/problem
3. Data Management: Data Entry, Data research
4. Virtual Assistants to manage your schedules, accept your calls, collaborate information within your organization via email or phone
5. Chat Support, Email Support, and/or Non-voice customer service
I am Expert in different tools and CRM's like:
✅Google suites: Google Sheets, Google Docs, Google Slides, Google Drive, Hangouts
✅MS Office: Microsoft Excel, Microsoft Word, Microsoft PPT
✅Management System: Asana, Trello, Slack Emailing system: Outlook, Gmail, MailChimp
✅CRMs: Zendesk, HubSpot, Shopify, Asana, Zoho, Landvoice, RealtyJuggler, Podio, LionDesk, Trello, Gorgias, [login to view URL], Espresso, PipeDrive, FreshDesk
✅VoIP/Softphone: Avaya, X-Lite, Ring Central, Mojo, Zoiper, 3CX softphone, Five9, Vulcan 7, CINC, Vonage, Cloud talk, MyPhoner, DialPad, OpenPhone
✅Ecommerce website: Amazon, Shopify, eBay, Alibaba, Etsy
✅Social media sites: Facebook, Instagram, Pinterest. Linkedin, Twitter
If you liked what you see on my profile, kindly send me an interview.