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General Manager - OperationsJan 2015 - Mar 2020 (5 years)
Handling a UK based Travel Insurance and Medical Screening campaign. Overseeing Day-to-Day operations for the Mumbai site, with a team size of 65 Customer Services representatives. To take full responsibility for the management of the wider transition team involving additional project management resource, internal technical resource, 3rd party suppliers, account team members and client stakeholders.
Bachelors of Science - Zoology1996 - 2001 (5 years)
Lean Six Sigma Black Belt (2012)Kaizen Insitute, India
Increase in Profit: As a result of eliminating waste and improving the quality of production, Lean Six Sigma reduces costs for organizations and increases [login to view URL] the help of value stream mapping, Lean Six Sigma eliminates wastes in processes and unnecessary steps to stream-line production. The processes are simplified so that they are easier to follow and less likely to lead to error. The simplified processes will also reduce time, leading to a decrease in overhead costs.