Afira N.

he base of our current strong position, non-voice services is our strongest point and we continue to excel in this segment. Our team of trained agents has delivered top quality on hundreds of projects spanning a wide variety of tasks till date. Our skills in Non-Voice Admin Support include: 1) Data Entry - Keyboarding - Mailing List Development - Accounting system data entry - Form processing - Online/Offline data entry - High volume any format data to PDF/MS Word/ CSV - Scanning & OCR - Process Bulk Survey/Registrations 2) Data Conversion 3) Data Encoding 4) Web Data Harvesting - Contacts Information Gathering - Pulling Data from Websites/Portals - HTML/PDF Data Extraction 5) Internet & Marketing Research 6) Web Content Data Entry and Editing 7) Web link and Directory Submission 8) E-commerce Product/catalog maintenance 9) Blog Posting and Submissions 10) Chat and Email based 24x7 Customer Support VIRTUAL ASSISTANCE: We provide expert virtual assistant service that helps you to offload your routine, time-consuming tasks. Our skilled virtual assistants can do any task for you like scheduling dentist's appointment or simply giving you a wake up call. Our remote virtual assistants do away with the need of hiring secretarial personnel for you and eliminate the costs of maintaining office infrastructure. There is no added expense of staffing and training as our virtual assistants are specialists in all fields. We assist our clients by providing the highest level of virtual assistant services and managing their resources more effectively. Our area of expertise lies in data, administrative and personalized services, among others. You can save a lot of your administrative costs by utilizing our expert services. Our virtual office assistants are experienced in their specific fields, and focused on providing top-quality services, so that you can focus on your core competencies and increase your profit margins. CONTACT CENTER SERVICES: Our Services include: - # Customer support: For businesses needing to provide customer support, outsourcing provides them with the ability to maintain a high availability of service. This comes as a result of peaks in call volumes during the day, periods of high activity due to the introduction of new products and maintenance service packs, and the necessity to provide consumers with a high level of service at a high quality and low cost to the business. Transform is a one stop solution to overcome the challenges and intricacies in executing the above phenomena. # Answering Service/ Remote Receptionist We specialize in creating powerful, efficient, and affordable answering service that can serve your customers all day without the added cost of keeping your business open round the clock or hiring a 24Ã%u20147 secretary to answer your phone. With our live telephone answering service, we can help you make more money by simplifying your communications and eliminating missed calls and lost business opportunities. # Inquiry Handling TransForm's inbound call centers are equipped with state-of-the-art infrastructure and well qualified support staff for handling all types of customer inquiries. We handle all the customer inquiries professionally and carefully so that the customers get precise information about the product or service that they want to inquire about. We understand that Inquiry handling plays an important role in an inbound call center. Our purpose is to authenticate the delivery of information and meet the requirements of customers' actual needs. Using the process of inquiry handling, our inbound call center delivers complete program development, from consultation to information gathering and supplying to boosting customer care. # Order Processing We understand that a tremendous amount of hard work from all quarters of your company goes in converting a lead in to a successful order and that order processing is a key element of order fulfillment. That is why we provide you with high quality end-to-end order processing services and solutions. With our years of experience in the order processing services, we offer flexible, high quality order fulfillment services. Our experience comes from the successful order processing and shipping of millions of orders across the globe. Our dedicated and professional order-processing representative will deliver the utmost care in servicing your inbound order processing and inbound fulfillment needs from the very first contact. Our competent order fulfillment staff is not only courteous, but also motivated to provide additional value as well through up-selling and cross-selling. Please note that the all above services are provided to clients 24X7 with very flexible payment options.