ahmedalgendy adlı kullanıcının profil görüntüsü
@ahmedalgendy
Egypt bayrağı Six October, Egypt
6 Şubat 2014 den beri üye
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ahmedalgendy

Çevrimiçi Çevrimdışı
I am a real time manager who looking after every operational details and studied the project management and looking to expand my skills in a different aspects.
$5 USD/sa
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Tecrübe

UK Call Center Real Time Manager

May 2013 - Jan 2011 (1 month)

Handling UK Operation in different location inside and outside Egypt, handling tactical planning and ensure the adherence and the right implementation for the plan. Acting as a focal point between Clients, stakeholders and other departments inside and outside Egypt. Involved in taking Critical Decisions related to Business Continuity and Risk Management and lunching new projects as a project Management

International Senior Adviser

Sep 2012 - May 2013 (8 months)

Answering calls and Handling cases from Irish Customers and work as a Consultant for front line Customers Services in Vodafone Ireland for call types that relates to Networks, Technical and Billing Errors. Acting as a Team Manager for new members and Coach to ensure delivering high quality of Service with the agreed Service Level.

International Technical Adviser

Jan 2011 - Sep 2012 (1 year)

Front Line Technical Customer Service for UK Customers; Answering Customers Queries related to Networks and Technical Fault. Resolving and ensuring delivering a service of high quality within the agreed the Service Level.

Call Center Representative

Dec 2008 - Jan 2011 (2 years)

Front Line Customer Service for Egyptian Customers; Helping and resolving Customers Queries related to Network and Billing faults and offering new promotions with high quality of service with the agreed KPIs.

Eğitim

Bachelor

2005 - 2008 (3 years)

Nitelikler

Project Management (2012)

Brisk

Project Management

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