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UK Call Center Real Time ManagerMay 2013 - Jan 2011 (1 month)
Handling UK Operation in different location inside and outside Egypt, handling tactical planning and ensure the adherence and the right implementation for the plan. Acting as a focal point between Clients, stakeholders and other departments inside and outside Egypt. Involved in taking Critical Decisions related to Business Continuity and Risk Management and lunching new projects as a project Management
International Senior AdviserSep 2012 - May 2013 (8 months)
Answering calls and Handling cases from Irish Customers and work as a Consultant for front line Customers Services in Vodafone Ireland for call types that relates to Networks, Technical and Billing Errors. Acting as a Team Manager for new members and Coach to ensure delivering high quality of Service with the agreed Service Level.
International Technical AdviserJan 2011 - Sep 2012 (1 year)
Front Line Technical Customer Service for UK Customers; Answering Customers Queries related to Networks and Technical Fault. Resolving and ensuring delivering a service of high quality within the agreed the Service Level.
Call Center RepresentativeDec 2008 - Jan 2011 (2 years)
Front Line Customer Service for Egyptian Customers; Helping and resolving Customers Queries related to Network and Billing faults and offering new promotions with high quality of service with the agreed KPIs.
Bachelor2005 - 2008 (3 years)
Project Management (2012)Brisk